SephoraReviews of sephora.com

Used this company for the first time and have received the incorrect size bottles, I ordered 3 x 250ml bottles of body mist only to received 3 x 100ml bottles, emailed and have only got an automated response

Ottima Esperienza...stamattina sono stata allo store in Galleria Umberto a Napoli...sono stata servita da Fabiana che mi ha aiutato tantissimo alle casse veloci ad usare il bmat...mi ha proposto anche spray da viaggio che ho comprato con piacere!Esperienza fantastica!Spero di rincontrare la stessa cordialità e competenza la prossima volta che ci andrò...

Ciao mi chiamo Maria voglio condividere questa mia esperienza di stamani, sono entrata in SEPHORA in galleria a Napoli era l’ultima spiaggia per fare un regalo all’ultimo minuto ad una mia cara amica, ho chiesto aiuto ad una ragazza addetta alle vendita la quale è stata gentilissima ma soprattutto solare e intuitiva a quello che miravo…il suo nome era Fabiana! Ci ritornerò volentieri ☺️☺️☺️

It sucks that Sephora is one of the only places to get the types of products they have because I know I will never stop shopping with them. I am rouge through 2025. I probably spend at least $11,000 a year on Sephora products. That sounds insane, but I have a business of reviewing, so it's kind of like my job. Anyway, I generally do the same day delivery service because why not get my beauty in a few hours? Three times the driver delivered my package to a different address. The first time, Sephora could do nothing for me, and they basically said I lost over $400. They had helped me earlier in the year with something else they did not send, so I was "capped" for the year. That is crazy. I could totally understand if it was an exchange, and I needed to come into the store to give the product back instead of just them replacing it, that's fine. However, they just throw up their hands and say they can do nothing for you if you're capped off and you're missing an entire freaking order! I had to get the police involved to get my same Day package back from this woman who tried to steal it from me after I got the picture of the apartment where this human decided to put it and he blurred out the address. So because of their human error, I had to waste an entire night trying to get my stuff back. The second time, I guess I wasn't capped anymore, and they replaced my entire order. This third time, which happened last week, they told me they could do nothing for me at all. I know where they sent it, it was not my house, and I know the guy that lives there. His girlfriend doesn't know me though, and she lives like an hour to two hours away from here. She took my stuff and dipped out. So I used their 20% coupon for this order, and I only spent a little under $200. Honestly, the order could have been five bucks and they still should have just replaced the items that I did not receive. I just don't understand their policies. I would totally get if they kept people who constantly say they need a replacement without returning the defective/whatever other reason item on a cap where they have to go into the store and return the item in order to get the replacement after a certain amount of orders. However, if a customer doesn't receive something, they should get their freaking order or their money back NO MATTER WHAT. How are we supposed to trust a company that punishes us when they screw up? When I don't receive my items, that's not on me. I did what I was supposed to do. I paid for the items and waited for them to come. If they don't get here, why do I have to still pay for them? So yesterday, I asked them if I could get another 20% off coupon because I was unable to use it since I never got the items that I purchased. I figured that was the least they could do for me. They finally were able to, but not before I had to wait two and a half hours on chat wasting my night and my life all for a 20% off code. The supervisor was able to do it in a matter of minutes, so I don't understand why I had to wait for so long to get anything. They wanted me to place the order through chat, and I told them I was sick and tired of looking at an LCD screen since I had been online for over 2 hours, as I said. That's when he was able to generate a code, I guess it was magic since nobody else was able to do that for me. I'm still out my money, and at least if I get 20% off, I feel like I will be getting a little bit of my money back in a way if that makes any sense. I love Sephora's products. I hate Sephora's policies. It's just ridiculous that they say "I'm sorry you did not receive your items, but there is nothing we can do as we have helped you in the past." No, you did not help me in the past. You fixed what you messed up as a company. How is that help when I paid for something, and I don't get it. There was this fairly expensive item for the lips that I purchased, and the people at the store did not pack it in my bag. Sephora replaced it, and now I can't get a refund or a replacement for I don't even know how long. This makes me scared to order with the company. Who wouldn't be freaked out? If for some reason those items don't get to me and it is not shipped to me, I am going to be losing out on any money I spend. Remember when I said I spent $11,000 a year at Sephora? so I'm terrified to order from them now. This website is called trustpilot and it's about how we trust companies, and I wish I could rank them at zero because I don't trust Sephora at all. They do not care about their customers. They do not care about their customer's money. This is a tight economy, and customers can't just be spending their money and not getting products. Sephora is not a charity that we are donating to. They are a freaking retailer. If orders are lost, they should be replaced no questions asked. I will get off my soapbox now. I'm just so ticked off! 👎🏾👎🏾🤢 🤮

Disponibilità,cortesia e professionalità da parte della cassiera Fabiana alle casse automatiche da sephora napoli galleria.

I made a particular purchase and spent a certain amount in order to get a free mini body oil. I wouldn’t have bought this order if it weren’t for the free body oil. Unfortunately, the body oil came very damaged and leaking everywhere. I was compensated with 25 points… I had to explain myself over and over to the “beauty insider” named Lorna that helped me and she kept telling me I had the wrong order number even though I didn’t. The whole process took far too long to end up not getting a product that wasn’t damaged. Also, they disabled the customer service feature for me immediately after so it’s not inaccesible! Horrible experience and total waste of my time.

Ordered on 1st December quite late and parcel came today by Royal Mail, very pleased with the product and the delivery time

It's 2023, almost 2024 and sephora takes more than 5 days to merely process an online order, let alone dispatch or ship it. Approximate wait times of 10+ days to get your order! If you're looking for a convenient and efficient beauty provider, this is not it. Payment is deducted within 24hrs, thats the only efficient part of the online shopping process. Won't be purchasing from them again.