SephoraReviews of sephora.com

I am extremely disappointed with Sephora's online shopping experience. Recently, I ordered several items, and to my dismay, Sephora delivered my parcel to the wrong address. Despite multiple attempts to resolve the issue, I was met with unhelpful customer service and a complete refusal to provide a refund. The customer service team was unresponsive and dismissive. They kept passing the blame onto the courier company and offered no real solution to rectify their mistake. I was left without my products and out of pocket. To make matters worse, Sephora refused to issue a refund, even though the error was entirely their fault. I have never encountered such poor service and lack of accountability from a company of this size. This experience has left a very bad taste in my mouth, and I will not be shopping at Sephora again. I urge others to think twice before ordering online from Sephora, as their delivery service and customer care are severely lacking.

Sono stata oggi in Stazione Centrale a Milano, mi sarebbe piaciuto usufruire dei vari servizi in store dal personale gentilissimo, ma dopo 5 minuti che stavo là dentro mancava l’aria per il caldo, mi chiedo come si può far lavorare delle PERSONE in queste condizioni? capito spesso a Milano e l’aria è sempre rotta! VERGOGNA

Terribile esperienza con Sephora online! Fatto un ordine usando 2 carte regalo e il resto pagato con PayPal. Senza nessuna notifica il mio ordine è stato annullato e l'ho scoperto per caso dopo 2 settimane di attesa della spedizione. Alla fine customer service mi ha confermato che non accettano i pagamenti con più carte regalo( non è scritto da nessuna parte sul sito).Dopo 6 mesi e decine di mail/ telefonate al servizio clienti non mi è stato rimborsato NULLA! Fortunatamente ci sono tanti negozi di cosmetici online molto più professionali e seri!

My experience at Sephora Manchester Trafford Centre started off well, but things took a turn when I discovered I had picked up the wrong color lipstick due to incorrect labeling. Despite not opening the product, I was accused of doing so. The staff's attitude was disappointing, making me feel unwelcome. Given the amount I spent, I expected better customer service. In the future, I will prefer shopping at Selfridges, where the staff are much more welcoming. Sephora should focus on improving their customer service.

Ich habe im Sale 6 Produkte bestellt. 3 der Sachen haben einfach gefehlt und anstatt sie mir für den Sale Preis zuzuschicken, hätte ich sie zum regulären Preis neu bestellen sollen. Eine Frechheit, da der Fehler eindeutig bei SEPHORA lag. Enttäuschend.

Ottima esperienza al punto vendita Sephora del centro commerciale Campania. Mi ha servito Alfonso..gentilissimo e preparato..mi ha consigliato per il meglio un prodotto che poi si è rivelato davvero eccellente..in più mi ha anche omaggiato di un campioncino (fatto al momento) di un profumo. Ritornerò sicuramente. Grazie

Awful customer service It took me a week after a myriad of emails to get to them. I know they ask not to spam them but it’s hard not to after you wait 3 days with no answer. Eventually they banned me from their rewards program for “reselling their products” very funny, I wonder how they came to this conclusion. Anyway, be aware, they don’t like customers

Ich wünschte ich könnte 0 Sterne geben, unfreundliche und herablassende Kundenservice Mitarbeiter die einen nur abwimmeln wollen. Bestellung kam beschädigt an (sah aus wie Retoure Artikel) andere Bestellungen wurden einfach storniert trotz Verfügbarkeit. Bin seit fast 2 Wochen am hin und hertelefonieren und schreiben und mein Problem ist noch nicht gelöst. Ich bin richtig enttäuscht da ich zum ersten Mal bestellt habe und mir von Sephora mehr erwartet habe.