SephoraReviews of sephora.com

Je suis cliente chez Sephora depuis de nombreuses années et je n'ai jamais été déçue. Quand je commande en ligne je suis livrée en 3/4 jours max. Une fois mon colis a été perdu et ils m'ont réexpédié les articles et une autre fois colis perdu ils m'ont remboursée car ils n'avaient plus les articles en stock. Franchement je ne comprends pas tous ces avis négatifs car de mon côté tout s'est toujours très bien passé !

I'm so fed up with this company. They stock a great range of products but their CS is shocking. I went for a make up lesson in store when it first opened which was so bad I had to ask for a refund. I've since ordered several times online instead. At least 3 of those I later get an email telling me my ordered item is actually not in stock and here's a refund - always minus the shipping! Every time I've had to contact them again and ask for the shipping to be refunded! No apology nothing, just that it gets done eventually. Latest issue is on a revised product - after the previous version went out of stock (they did the green and the peach colour corrector) I was gutted as it was perfect for me, great match and good applicator. This new version is terrible! Very bad application design with the twist function - for somebody with bad hands in any way this is really difficult and frustrating - I wanted to throw it out the window trying to get the plastic off then the forever twisting to get any product out arrggghhh! No thought for the actual user. Then I see now it's sat for a little while after use it's used quite a bit of the product in just one under eye application! Or is it that actually there's hardly any room in that tube?! Went to write a review and it won't post. Tried several devices, cleared cookies etc, it won't post. They clearly do not want negative reviews. Very disappointing. So here I am Sephora, trying to ensure the public know how much you do not care for us and also want to take advantage. I will purchase elsewhere after giving you several chances.

the worst experience I've ever had with an online cosmetics store. There is no care and attention to the customers' products, everything is done superficially. I wanted to speak to someone higher up and it seems that there is none at Sephora online. Please avoid this online store

Ich habe nach einiger Zeit mal wieder bei Sephora bestellt, da es zu Drunk Elephant Bestellungen ein kleines C-Firm Serum dazugab und ich in diesem Preissegment gerne vorab teste. Leider war das Geschenk wieder nicht dabei. Nun war es nicht das erste Mal, das ein Produktbezogenes Goodie nicht im Paket war. Man trifft ja als Kunde eine Kaufentscheidung und manchmal ist eben das Goodie ausschlaggebend. Das nächste Mal werde ich wieder bei Douglas bestellen, da klappen die Goodie-Zugaben besser. Schade Sephora!

Order number FN83864440 I have decided to give Sephora another chance and I’ve ordered 3 items. Blush was ok , 2 highlighters arrived totally shattered, parcel was not secured enough, only 2 pieces of the paper. I’ve sent the online form with the picture included, still waiting for the response.

Toller Kundenservice! In meiner Bestellung hat ein Artikel gefehlt, und sephora hat sich schnell um alles gekümmert und mir sehr schnell geantwortet. Die Rückerstattung war nach einem Tag schon auf dem Weg. Ich wurde sogar vom Service angerufen und um Entschuldigung gebeten. Top, vielen Dank für alles!

Firma wydzwania do mnie z ofertą korzystając z jakiejś szemranej marketingowej bazy danych w której moje dane znalazły się w sposób NIELEGALNY. Jedna gwiazdka za ordynarny telefoniczny SPAM.

I ordered an item. I received the wrong item. I contacted customer services, no apology. I was told they would check the correct item was in stock. They confirmed the correct item was in stock. I returned the wrong item. Customer services confirmed the correct item would be sent. Today I receive the same wrong item! So I now have to return the wrong item again. So much of my time wasted.