Senior Safety Medical Alerts Reviews | Read Customer Reviews of seniorsafety.com

Senior Safety Medical Alerts Reviews | Read Customer Reviews of seniorsafety.com

Senior Safety Medical Alerts reviews

1,038 approved reviews, newest moderated first

Loraine
Oct 8, 2024
I live in an area where I DO NOT have…
I live in an area where I DO NOT have cell service and with a phone I was able to find a system I could use with my land line. I only have coverage in my home but am thankful for that.
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Marjorie S.
Oct 4, 2024
Do not pay extra for the fall detection because it doesn’t work
I thought that it was odd that I have the fall detection and today I fell 3 times all within 2 to 3 feet of the device and evidently they did not realize that I had fallen because nobody asked me if I was OK. And I’m paying $10 for that? That and plus it says the date of my experience was September 25, 2024 and that is not correct because I just got the vibe device three days ago and today is October 3, 2024. Something is smelling a little fishy.
Response from Senior Safety Medical AlertsOct 4, 2024
Hi Majorie, I'm sorry to hear the fall detect button did not active when you fell. When the help button detects a motion that may be a fall, it will also detect motion afterwards to reduce false alarms, for instance, if someone dropped it but then picked it right back up. We always recommend pressing the button if you're able to, even if it has an automatic fall detect feature. Regarding the experience on September 25th - The review request email you received was asking to rate your experience with our customer service team at the time of ordering. The date was referring to the end of September when you placed the order with us. I understand if you don't feel like you're getting the full value from our service. You should still have the (press every time) help button that came with your original order before changing to the automatic fall detect button. If you prefer to use it again, please call customer service and we can help you send back the automatic fall detect button and change your plan. We're always here to help, so please don't hesitate to call. Take care. -Casey (Customer Support)
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William T.
Sep 18, 2024
Always responded promptly when button…
Always responded promptly when button was used (several occasions), contacted EMS quickly, and followed up with family notifications. Exactly what we wanted and needed for our Mom. Working through customer service also went smoothly. Actually having a human being to talk to with good communication skills is a rarity now so it is a good exception.
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Sandra
Sep 8, 2024
Well well inform people who were kind and considerate very nice customer service
The company's product is very simple to use and they gave me immediate information over the machine as well as over the phone so I am fully satisfied with this company
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Christine
Sep 5, 2024
It makes me feel safe
Just knowing that I am going to be safe if I fall I will have some one there to rescue me if I fall is great to know
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Donald P.
Sep 5, 2024
Told me everything I needed to…
Told me everything I needed to know.Thank You.
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Nancy H.
Aug 22, 2024
Everyone was very helpful and when my…
Everyone was very helpful and when my mother accidentally pressed her button she felt awful. But the representative was so kind she's not so worried now if she leans against something again and it goes off.
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Michelle
Aug 18, 2024
Knowledgeable and Patient Customer Service …
It was great being able to call and talk to a live person. He answered all my questions and I had the unit within a week.
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