Carol
Very helpful customer service
Very helpful customer service

When looking for an alternative to companies like Life Alert ® and Philips Lifeline ®, Senior Safety Medical Alert Systems is a great choice! While Life Alert ® can cost between $49 and $89 per month, Senior Safety provides the same service but for a fraction of the cost and with no long-term contract. Look beyond Life Alert ® and Phillips Lifeline ® for more affordable pricing.
Senior Safety Medical Alerts (seniorsafety.com) has 1,038 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
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Carol
Very helpful customer service
Don
AGENT VERY FRIENDLY AND PERSONABLE. TALK TO AGENT I CAN UNDER STAND SPEAKS ENGLISH VERY WELL .
Joann
Customer service and to sign up for my mom to get her. The bracelet was very simple and easy very friendly. Customer service answered all my questions when the item arrived. We did a test and everyone was so nice on the other end of the phone. I’m truly glad that I signed up with your company
Jennifer
Aside from a hiccup in delivery (delayed a few days USPS fault not theirs) everything was super simple. Mom finally got the unit, plugged it in and tested-She is very happy and feels more comfortable having this device at home. Customer service people were very friendly and helpful through the process.
Robert
The C/S was very helpful. The whole process went very smoothly.
Thomas
very easy to set up
Stanley
We subscribed to this system for my mother-in-law. It was very easy to set up and easy for her to understand. We were advised against the automatic fall detection due to the possibility of false alarms. That was a little disappointing. But the service provides us some comfort knowing that she can get help with the push of a button.
Kristin
I was not impressed that the inability of the Senior Safety Medical Alerts representative to let me know if they took my grandmother to the hospital or not.
Response from Senior Safety Medical AlertsJan 3, 2025
Hi Kristin, Thank you for your feedback. Our dispatchers will provide all of the available information they have to the emergency contacts at the time of a dispatch. It appears the local first responders who arrived to assist your grandmother (when asked by our dispatcher) if she was transported to the hospital, replied , "We are not allowed to give out that information. We did have a call put in and we did respond there, but that is all we are allowed to say." Typically 911 dispatch will provide us with that information, however it is under their discretion and or policy. I hope this information helps and I am happy to know that your grandmother received help in a timely manner. Take care! SS