Stephen
Sendfox Issues
Switched to Sendfox from another provider as I was tempted by the price. I think I made a big mistake. 1. As soon as I imported my old list (in the 1000s), and sent my first campaign, I got a 'warming up' notification. That means they are testing my sender reputation which is fine but no mention of that when I switched. (Bet it's in some small print in the ToC). 2. There is no API Key - not API access - a Key. 3. There is no unsubscribe preference option(s). I'll give them a while longer but if I find any more snags, I'll ditch them. Cheap often doesn't mean good.
Response from SendFoxAug 3, 2020
Hi Stephen, thanks for your feedback and review. Sorry to hear that you feel that way :( We have a banner that should have appeared in your account on your first large send to let you know about the warming up process. Will report this to the team to make sure this banner is more clear and helpful. Correct, we don't have an API Key, will add your request to our feature request doc. You can use our API Access token that allows you to integrate with some software. Yes, we automatically add an unsubscribe button at the bottom of your emails but subscribers cannot choose any preferences. I'll also add this to our feature request doc. Thanks for trying out SendFox and if you do have any issues, please reach out to our support team at [email protected]. We will do our best to help you out!


