SendFoxReviews of sendfox.com

They work for simple small email lists, but if somebody signs up and forgets to verify, they are lost forever. Next time they try to sign up it just silently fails, as they don't get a new confirmation email.

Awful customer service. No bugs are solved. I cannot imagine an email marketing company where the reply of their customer service is directed by Google to the spam folder so that I discover it by coincidence and I see that the reply shows that he didn't bother to read my issue.

Yes, SendFox is cheaper than other email marketing platforms—but in the long run, it can end up being very expensive. Why? Because if a user unsubscribes, they cannot resubscribe. That’s it. This means you’re losing potential customers and revenue simply because the platform won’t let people rejoin your list after unsubscribing. And here’s the worst part: when I contacted support, their response was absurd—“This is not a bug; this is how the system works.” Excuse me? How can an email marketing platform not allow people to subscribe freely? Not only does SendFox have a major design flaw, but their support team also tries to make you feel like you’re the problem when you bring it up. If you rely on email marketing for your business, think twice before using SendFox—it might cost you more than you think.

I've been using Sendfox with no issue for almost a year, and have sent welcome emails to thousands of people and had about 2.5k people sign up to stay subscribed. Despite this, I go to send my first mass email and low and behold, instead of sending, it goes into 'warm up' mode where it runs a bunch of tests and doesn't send the email until it fulfills some mysterious stats that are unaccessible to me. This is incredibly disappointing, and while I understand Sendfox 'does this to protect me', it's a really terrible experience and here's what I take issue with in particular: 1. There was no warning - if I'd known it would take days (or weeks? Who knows?) to 'warm up my account' to be ready to send an email, I would have acted weeks ago. Even before I clicked send, there was no 'heads up, this email will take days to send' warning. 2. There is no undo. I can't take back this send (despite it not being sent!) which is just insane. If I'm supposed to only send to people who have double-opted in THEN SAY THAT SOMEWHERE so I understand, and then let me cancel a mass send so I can just send it to those people. 3. Support is slow to respond, and offer no ways of speeding up the warming up process or an estimate of how long it will take to send. 4. There is no time estimate given, despite the chat helper AI on the side of the site telling me there should be an estimated time when I hover over the 'warming' up button. This has been removed at some point, which is also not a good sign. So because I can't undo this send, this time-sensitive promotion email my company relies on is essentially locked in limbo for an unknown amount of time. Well that's just great! :(

After spending a lot of time setting up my account and automations I tried to send my first campaign but to my surprise it was blocked. I was informed that I can't have affiliated links on my emails. If you see the price and thinks "it's too good to be true", yes, it is.

The thing that Sendfox gave me the most was headaches! I have tried several campaigns and the automations never worked 100%. I had so much extra work because Sendfox has a life of its own. Because my audiences grows a have switched to another tool.

I thought it was the perfect email platform...until they instantly cancelled my account. I'm an affiliate marketer, so I had affiliate links in my emails but they said this was violating their rules. They did give me a reason why and I do understand why they do it but if you're an affiliate marketer, then I would advise you to find another email platform.

I was initially pleased with Sendfox until I started to get deeper into my email marketing. There is a lot of potential in this space but there needs work. Here are some issues: 1. If someone unsubscribes from one list, they cannot re-subscribe to another list. You have to send an email to tech. I have asked repeatedly for them to change this. 2. I save my changes on an email, and even still, emails are sent that should not have been sent. 3. Email addresses get locked in the queue and don't send - not sure why. Pros: Easy to use; landing pages are nice; sign up boxes are standard; emails are simple. The two features I like with Sendfox is the price and customer service. But, my subscribers don't care about my mail provider's customer service/price - they want easy to receive emails without errors. And this isn't happening.