Self Storage 1Reviews of selfstorage1.com

The constant rate increases were outrageous to the point of having to switch to a different size storage. Other then that it was always clean and never worried about insects

The two young men at 2001 north Elston were helpful, knowledgeable,and courteous in assisting me with my storage needs, and at a time I was prepared to move out to another facility.

Front door broke over a long weekend when we had to move in and there was no support to fix the issue until the next working day which put us behind in our already tight schedule of moving things in. Otherwise everything else was good.

As a long-term renter I am very satisfied with the facility and the staff are very professional and a pleasure to deal with..!

They Are Great I've rented from them before and it was a pleasure to do business with them again

My experience was a pleasant customer first experience thus I would recommend to anyone. They also have longer hours to access your stored..,,

She answer all my question and show me the unit that I was interested and very friendly and she spoke Spanish i will recommend this facility to any of my friends

This review is for the San Francisco facility. I used Self Storage for 6-7 years, up to December 2015. I found the facility and its location to be just fine, but the management seemed to raise the rent at every opportunity. Doing that every few years is understandable, but it happened at least once a year and I soon didn't feel I was getting the good value for money that I had when I first signed up. That's taking into account the expected increase a few months after the initial teaser rates that they offer. Also, management were very aggressive in chasing down my occasional late payments, with phone calls and menacing emails starting as soon as the payment was a few days late. Again, expecting to be paid on time is totally reasonable, but if a customer has loyally stuck with you a number of years you should cut them some slack when they occasionally pay late. Especially since these customers are even more profitable for you because they pay the late fee. There was never any attempt to form a relationship with me as a customer. Overall, a poor experience that felt like it was designed by lawyers and not entrepreneurs who value their customers as individuals. I wouldn't do business with this company again, and they don't deserve your business either.