Self Storage 1Reviews of selfstorage1.com

I rented there only out of necessity, I’ll leave it at that.

I’ve had a terrible experience at Self Storage 1- The customer service is the worst I’ve ever seen. There’s no way to contact the office directly, instead I’ve had to call the phone number, leave a message, and wait around hoping for a call back. They’re uncommunicating and purposefully misleading. I’m still waiting for a response to confirm that they will stop charging me for a unit I moved out of months ago.

Overpriced for storage

Husband ran off with the keys and never put me on the contract! Even though I pay for it and it’s all my stuff, and my email, company will not drill of lock!

For whatever reason, this company cannot issue monthly invoices anymore. In February, I requested the invoices for December 2021 & January 2022. I received 20 emails, which all had an invoice for October. When I asked them again to send the correct invoices. They had no reply. Now I need the invoices for February & March 2022!

Very bad business, I am very disappointment with this storage, they increase your payments without any announcement wherever they want, and not only a couple if dollars, a lot, they increased my payments 40 or 50 dollars every couple of months, be careful , they are the worst. Very very disappointment

Had horrible experience with front desk staff a couple years ago. Planning to move my stuff out as soon as possible (given COVID, etc.)

The people working the facility are very nice and professional. But both times in the last two weeks the elevators have been a problem. The last time I was there 3 days ago, on Monday afternoon, both elevators were broken. I could not even get to my storage unit. When will this be fixed?