Select Saunas is your go-to online retail store for saunas, heaters, and sauna accessories. We offer a hand-picked selection of quality saunas to make your home spa dreams come true. Fantastic customer service, every step of the way – from pre-purchase to post-delivery, as well as remarkable products is what we pride ourselves upon. All purchases include the original manufacturer’s warranty for your peace of mind. We know shopping for a sauna can be an overwhelming and time-consuming process, which is why we're here to answer all your sauna questions and help get the best for you – our goal is to ensure the total success and ease of your home sauna purchase!
Select Saunas (selectsaunas.com) has 219 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
Also known as
selectsaunas.com
Website
selectsaunas.com
Category
Wellness & Spa
Location
Casper, Wyoming
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 99% of reviews.
Latest
Most recent review: October 2026.
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Hey Chris, thank you for the review. I'm sorry to hear you could've been happier with your experience with us.
The lead time on the Linear 16 was specified and confirmed with you before we placed the order from Harvia from Finland. The overseas freight to our distributors warehouse is non-trackable, with only an estimated arrival date which is oftentimes quite unpredictable, unfortunately. With that being said, I'm glad that your stove arrived safe and sound, even if it did so later than sooner.
LG
Ludvig G.
Great customer service!
A really good customer service experience!
Response from Select SaunasAug 17, 2023
Thank you Ludvig!
SD
Stephen D.
all around great experience
I originally found Select Saunas because of their competitive prices. but their customer services were excellent and the shipping all went smoothly, which is critical when dealing with a precious product like a sauna stove. As a builder of saunas, I'll definitely be doing business with them in the future!
Response from Select SaunasAug 9, 2023
Thank you Stephen! We look forward to servicing you again :)
AB
Ashley B.
Sauna is amazing.
Shipping was quick and delivery was easy. The sauna took about an hour and half to build with 2 people (my husband and myself). It was easy to read instructions. They sauna takes less than 20 minutes to heat up and is very hot at the maximum temperature.
Response from Select SaunasAug 8, 2023
Hi Ashley, thanks so much for your review!
ET
Elizabeth T.
Great customer service
Great customer service. Questions and concerns were answered in a timely manner. Would recommend this company.
Response from Select SaunasJul 26, 2023
Thank you Elizabeth, I truly appreciate your positive review.
Wish you all the best,
Chris
GE
Geoff
Unreliable
This company demonstrated poor communication and after three weeks of mixed messaging, they were ultimately unable to ever ship my order. They claim, and I quote "we are currently experiencing issues with our payment processor to our dealer", so after three weeks of waiting, I interpret their reasoning as an inability to pay their dealers. I will say, their customer service representative was always pleasant and responsive when I asked for shipping updates, but never once reached out with proactive communications about delays.
Response from Select SaunasJul 26, 2023
Hi Geoff, first of all, thank you for writing this review. As the owner, I truly appreciate your review whether positive or negative. Also, thanks for the warm words regarding our responsiveness and nice replies.
The pains of running and growing a small business are very real, and unfortunately during a short period about 8 weeks ago our payment provider hit us with a rolling reserve, which means they hold 35% of our funds for 60 days. This has been resolved since then, however I very much regret that this happened to affect you as well.
As stated on our site and in our communication to you, the Linear 22 Greenflame stove you ordered does have a lead time as well. This is our note: "Please note: Available on special order directly from Harvia in Finland. Lead time is 30-90 days. This stove [Linear 22 Greenflame] is not stocked in the US."
Of course, the full refund was processed immediately per your request. If you are interested in the stove, it will arrive at the warehouse and be ready to ship in approx. 20-30 days. I'll contact you to discuss this.
All the best!
Chris
EM
Emmanuel M.
worst possible customer service
worst possible customer service. sent us a broken unit and refused to replace it.
Response from Select SaunasJul 3, 2023
Emmanuel,
You initiated a dispute for the full amount of your order, including the sauna, heater and accessories. However, only the heater is not functional. We have been in contact with you and the manufacturer. Upon inspecting and even having Harvia US's in-house electrician look into this, we found your electrician had installed the power unit incorrectly (not following the instructions). Harvia US stated the following, which we communicated to you:
"The power unit was wired improperly from the start by leaving the copper jumpers installed. I would tell the customer that this is the direct fault of his electrician, as this is specified in our manuals, and that he should ask his electrician to cover the cost of a replacement power unit. The wiring images were reviewed directly by our in house electrician, and he even advised that since it was wired improperly to begin with, plus the copper jumpers were left installed, that this most likely fried the CX unit."
We have been in contact with you regarding replacing your power unit, and that your electrician should be the one covering the cost. However, we mentioned, that if your electrician absolutely refuses, we will be happy to offer a partial refund.
I am happy to discuss this with you, Emmanuel. I believe it is unfair that we, a small business that works hard to serve customers right, should receive a bad review because your electrician did not follow the KIP60W instructions properly.
I'll give you a call tomorrow to discuss this.
Chris,
Owner
[email protected]
MA
Manny
Don’t trust this company - Fraud
Don’t trust this company. They are a fraud. I’m reporting them to the better business bureau. It’s been over 3 weeks of my order with a series of 8+ emails and calls with the same response that they’re working on shipping but busy with volume. Clearly states on the website at this very moment shipping will be made within a few days - complete BS to be frank.
SHOP ELSEWHERE.
Response from Select SaunasJul 3, 2023
Hi Manny,
We first expected your order to ship within a few days, like normal. However, when we were informed about the lead times on this particular heater when ordering with the manufacturer, we kept you informed throughout the whole process - That's the reason for the 8+ emails and calls.
I've refunded and canceled your order in full – we are absolutely NOT a fraudulent business. That heater will be in stock next week, latest. I understand if you don't, however, if you'd like to place it again I am happy to give you a better price or some gifts for the unexpected timeline. I can even arrange a COD or a pay-once-received credit invoice for you, because I am eager to show you that our company does provide great service and quick shipping times.
With that said, I am truly sorry for the unexpected shipping timeline for your heater. I'll give you a call to discuss this afternoon.
Chris,
Owner
[email protected]
