Amir W.
This was a horrible experience from…
This was a horrible experience from beginning to end. Although they did communicate after over a month of nonstop emails, i didn’t receive product until 2 months later. When shipment arrived the loader didn’t have tool adn pallet broken. (Had to manually unload sauna). To be fair, Chris was responsive after asking to send extra parts because of cheap wood. However , new parts were incorrectly milled and the whole sauna was off balance. This Sauna was made very low quality for the price I paid. Wouldn’t recommend select sauna. They have a good sale until order is made and now nobody is responding to my discrepancy. Very disappointed in product and customer service. Find someone else that has better quality and honest salespeople.
Response from Select SaunasJan 7, 2024
Hi Amir, I just reached out via email to discuss this - I'd be interested in knowing what changed your mind regarding our service. Could you elaborate there? I've reached out about a partial refund for you, for the carpenter cost, and I'll check with the manufacturer to see if they have any tips on how to "correct" the sauna. Usually, this isn't an issue at all and we can send over any extra lumber, parts needed, etc at no cost of course. Please check your inbox. I look forward to making this right with you. Chris Owner




