Seido KnivesReviews of seidoknives.com

Response from Seido KnivesMar 20, 2023

We apologize for the inconvenience you have experienced with our company. We take all customer feedback seriously, and we are sorry to hear that you are not satisfied with your purchase. We understand that you are disappointed with the quality of our knives. We would like to assure you that we take pride in the quality of our products and use only high-quality materials in their construction. We are sorry to hear that you feel that they do not meet your expectations. Regarding our return policy, we apologize for any confusion. Our policy states that we offer a 30-day return policy for damaged items, and we do charge a 20% restocking fee for non-damaged items to cover the cost of processing the return. However, we also offer a satisfaction guarantee, and if you are not satisfied with your purchase, we would be happy to work with you to find a solution that meets your needs. We value all of our customers and appreciate your feedback. If you have any further concerns or questions, please do not hesitate to contact us.

Response from Seido KnivesMar 18, 2023

Thank you for taking the time to leave a review of our product. We are sorry to hear that you did not have a positive experience with your purchase. We want to clarify that our products are sourced from reputable manufacturers from around the world, including Japan and China, to provide our customers with a wide range of high-quality options at competitive prices. We apologize for any confusion that may have arisen from the country of origin. Regarding the stainless steel knife holder, we apologize that it did not meet your expectations. We will take this feedback into consideration as we work to improve our products. We are also sorry to hear that you had an accident with one of the knives slipping out of the holder. Our knives are designed to be sharp and efficient, but we understand that safety is paramount. We encourage all our customers to handle our knives with care and follow proper safety protocols to avoid injury. We value your feedback and would like to make things right. Please contact us at your earliest convenience, and we will do everything we can to resolve this matter to your satisfaction. We appreciate your understanding and hope to have the opportunity to serve you better in the future.

Response from Seido KnivesMar 20, 2023

We are sorry to hear that you had a negative experience with our company. We understand your frustration with the delay in receiving your order and the issue with customs clearance. Unfortunately, international shipping can be unpredictable, and sometimes packages may be held up in customs for various reasons. We apologize for any inconvenience this may have caused you. We would like to assure you that we take customer satisfaction seriously, and we are committed to resolving any issues promptly. As for your refund, we have already processed it through PayPal, and it should have appeared in your account shortly. Please note that we are always available to answer any questions or concerns you may have. We hope to have the opportunity to make it up to you in the future. Thank you for your understanding.

Response from Seido KnivesMar 26, 2023

We're sorry for the inconvenience. We want to inform you that we have sent email responses and provided tracking information for your order. According to the tracking information, your order was delivered on January 13, 2023. You can check the status of your delivery by clicking on this link: https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=92612927005759010003109752 We apologize for any confusion or inconvenience caused by the delays. The holiday season and weather conditions can sometimes cause unexpected shipping delays. Please know that we are committed to providing excellent customer service and would like to make things right. If there is anything we can do to help, please don't hesitate to contact us. We value your feedback and would like the opportunity to make this right. Thank you for taking the time to share your experience. We hope to have the opportunity to serve you again in the future.

Response from Seido KnivesMar 20, 2023

We apologize for the inconvenience caused by the delayed delivery of your order. We understand that it is frustrating to not receive your order in a timely manner. Due to unforeseen circumstances, including delays caused by the pandemic, shipping times have been longer than expected. We are doing our best to ensure that all orders are delivered as quickly as possible. While we always try to provide local US shipping, please note that this may change depending on inventory levels. If items are currently not in stock in the US warehouse, we have them shipped from other warehouse locations where the item is in stock. We understand that this may result in longer transit times, and we are constantly working to improve our inventory management to better serve our customers. Thank you for bringing this to our attention and we hope to have the opportunity to provide a better experience in the future.

Response from Seido KnivesMar 26, 2023

Thank you for taking the time to share your experience with us. We apologize for any confusion regarding the delivery timeline of your order. While we do promise a 5-10 business day standard delivery, unfortunately, there are times when unforeseen circumstances, such as weather conditions and holiday rush, can cause unexpected delays. We understand your frustration and we assure you that we are working hard to improve our shipping process. Regarding your refund, we do have a refund policy in place which is publicly posted on our website. As with many businesses, we do have a restocking fee of 20% for NON-DAMAGED items. We apologize for any confusion or miscommunication that may have occurred regarding this matter. If you could please provide us with your order number and any receipts you may have, we would be happy to review this further and address any discrepancies. We take pride in the quality of our knives and are disappointed to hear that you did not have a positive experience with our company. We appreciate your feedback and will use it to improve our service. Please know that we are a legitimate company and not a drop-shipping operation as you suggested. Thank you for your understanding and we hope to have the opportunity to serve you better in the future.

Response from Seido KnivesMar 21, 2023

We are sorry to hear about your experience with our company and the delay in receiving your knife set. We understand that this has caused frustration and disappointment, especially since it was intended as a Christmas gift for your mother. During the holiday season, shipping times can often be delayed due to the high volume of packages being shipped. Unfortunately, this was the case with your order, which experienced a delay in customs that caused it to be delivered later than anticipated. As per our records, we can confirm that your order was delivered on January 5th, 2023, to the shipping address you provided during checkout. You can track the delivery of your package by visiting this link: https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=92612927005759010002004874 We apologize for any miscommunication regarding the delivery status of your order and for any inconvenience this may have caused. We take full responsibility for any issues that arise with our products or services, and we are committed to resolving them as quickly and efficiently as possible. We appreciate your business and would like to offer you a discount on your next purchase with us as a gesture of goodwill. If you have any further concerns or questions, please don't hesitate to reach out to us directly.