Seido KnivesSeido Japanese Chef knives: quality, fair priced, high-carbon stainless steel kitchen knives. For the home cook or professional chef. Invest in your self and your kitchen and start preparing better meals today with Seido Master Chef Knives!
Seido Knives (seidoknives.com) has 400 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
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Maria
I'm so glad I discovered this brand. Their knives are amazing! Razor sharp, aesthetically beautiful and fun to use too. Whenever people come over, they always call ask me where I got my knives! Delivery was fast and customer service was friendly when asking product questions. A wonderful experience throughout - I highly recommend them!
Curt C.
Do not buy anything from this company. They say that items will be delivered in 3-5 business days and then ship from China. 6 weeks to get the knife. Missed Christmas and then promised to send a sharpener for compensation. It never came. Do not believe anything this company says or advertises.
Response from Seido KnivesMar 18, 2023
Thank you for sharing your experience with our company. We are sorry to hear that you did not receive your order on time and that you were not satisfied with the compensation we offered. We want to clarify that our products are shipped from various locations around the world, including China, to ensure that we can provide the best selection and prices to our customers. We understand that shipping times can be longer than expected, especially during busy holiday seasons, and we apologize for any inconvenience this may have caused. Regarding the promised compensation of a sharpener, we want to inform you that it was sent out on December 14, 2022, and we have tracked its progress since then. Unfortunately, it appears that the sharpener has been stuck in transit due to unforeseen circumstances beyond our control. We understand that this delay has caused you further frustration, and we apologize for any inconvenience this may have caused. We value your feedback and would like to make things right. Please contact us at your earliest convenience, and we will do everything we can to resolve this matter to your satisfaction. We appreciate your understanding and hope to have the opportunity to serve you better in the future.
Don G.
Reading through the recent reviews, it seems my situation is identical to others here. I ordered the knife set on January 9th, where the company claimed that they would be shipping out of Quebec, Canada, (I'm in Canada) and I could expect shipment in 2-5 days. It's now Feb 5th, so I am at 28 days and counting, and still haven't received anything. Whenever I try to contact the "company " I get an auto generated email response with a link to the shipper. When I try calling their toll free number nothing but an automated message and never a call back. The website also claimed that the prices were in my currency, however, once I made the purchase, it was actually in US $, and I paid a hefty exchange. I checked the shipping status again today, it was shipped out of the Netherlands, and my knives are apparently in Toronto, waiting to "clear customs." Apparently I am on the hook for duties as well, as that is part of their selling agreement, despite the fact that they claimed it would be shipped out of their Canadian warehouse. I requested my money back for the item, and as others' have stated, their response was that if it hasn't been delivered, I cannot return it. I have no illusions that I will ever see any of the 275$ that I spent. I have lodged a complaint with the Canadian Anti fraud commission of the Royal Canadian Mounted Police (RCMP) and they're investigating. I have also submitted a claim with my bank, and they are working on getting my funds returned as well. So, if anyone is reading this prior to making the purchase, STEER CLEAR, they are a complete scam.
Response from Seido KnivesMar 18, 2023
We are sorry to hear that you had a negative experience with our company. We understand your frustration with the delays in shipping, unexpected charges, and lack of communication from our customer service team. We would like to clarify that your order has been shipped from our warehouse in the Netherlands due to unforeseen circumstances, and it was delivered to you on February 6, 2023. In case the items are not available in our local warehouse, we source them from other warehouses where they are in stock. We apologize for any inconvenience this may have caused. Regarding the currency issue, we apologize for the confusion. Our website allows customers to choose their preferred currency, but the final payment is processed in US dollars. We will take steps to make this more clear to our customers in the future. Thank you for your feedback, and we hope to have the opportunity to provide you with a better experience in the future.
Mr C.
They are scam don't buy anything from that company I never received mi knifes and when u try to call nobody answer Terrible service and they never give me my money back
Response from Seido KnivesMar 20, 2023
We apologize for the inconvenience you have experienced with our company. We take all customer feedback seriously, and we are sorry to hear that you are not satisfied with your purchase. We understand that you never received your knives, and we want to assure you that we take full responsibility for this issue. We apologize for the delay in responding to your inquiries and understand your frustration with not being able to reach us by phone. We are currently having technical issues with our call system and we are unable to do outbound/inbound calls at the moment. We would like to work with you to resolve this issue as soon as possible. Please send us a message with your order number, and we will promptly investigate the matter and issue a refund if necessary. You may contact us through email at [email protected]. We take pride in our products and services and are committed to providing our customers with the best possible experience. We apologize that we fell short in your case. Thank you for bringing this matter to our attention, and we hope to have the opportunity to make things right.
travis B.
Excellent knife
Baylee M.
The quality suites the price! Great gift for any aspiring chef. The company was helpful and quick to respond to any questions! Really a great investment to anyones kitchen.
marcos V.
Well balanced, beautifully crafted and extremely sharp knives.
Private
Do not buy!! Fraud!! I placed an order in December for a Christmas gift and on the website it states will be shipped out on 12/19/22 and will be received before Christmas with the purchase of the expedited shipping. I did all that and I still have not received the item. It's January 19th of 2023!!! Only contact is thru email. I've requested a call back and no one called. Just emailed. After all my request I just let it go and figured I will just keep the item and figure out what to do with Christmas. Once the item finally shipped out and got into my city via USPS the item was "return to sender"! It was never even attempted to be delivered. This is all a scam and fraud! Just buy from Amazon! More reliable then this company. I am still fighting for my refund!! $100 down the drain!
Response from Seido KnivesMar 20, 2023
We are sorry to hear about your negative experience with our company. Please note that we are currently experiencing technical issues with our call system, which is why we have been unable to make or receive calls. There are several reasons why an order is being returned, some of which are listed below: Incomplete or incorrect address: If the address provided for delivery is incomplete or incorrect, it may not be possible for the courier to deliver the package. This can result in the package being returned to the sender. Unclaimed package: If the recipient is not available to receive the package, or if they do not claim the package from the delivery location within a certain period of time, it may be returned to the sender. Refused delivery: If the recipient refuses to accept the package, it may be returned to the sender. Customs issues: If the package is held at customs for an extended period of time, or if there are issues with the contents of the package, it may be returned to the sender. We understand that this can be frustrating and we apologize for any inconvenience this may have caused. Please ensure that you provide us with the correct and complete address for future orders to avoid such issues. We would also like to investigate this matter further. Please provide us with your order number, and we will look into this and issue a refund if necessary. We take pride in our products and services and are committed to providing our customers with the best possible experience. We apologize that we fell short in your case. Thank you for bringing this matter to our attention, and we hope to have the opportunity to make things right.
