Seido KnivesReviews of seidoknives.com

Response from Seido KnivesMar 21, 2023

We are sorry to hear that you had a negative experience with your recent purchase of our knives. We appreciate your feedback and would like to take this opportunity to address some of the concerns you raised in your review. Firstly, we would like to clarify that our product descriptions accurately reflect the materials and construction of our knives. We use high-quality VG-10 steel in our Damascus Collection, and we stand by the quality of our products. We also offer a Limited Lifetime Guarantee that covers manufacturing defects. However, this warranty does not cover normal signs of wear, rust, damage, breakage, or other similar issues due to improper use, improper maintenance, product modifications, accidents, loss, or theft. You can review the information about our warranty at this link: https://seidoknives.com/pages/warranty. Secondly, we would like to emphasize the importance of proper care and maintenance for our knives. Our knives are packed with factory edges for safety, but periodic re-sharpening of the blade is necessary to maintain the sharpness. Additionally, improper use of the knives can lead to chipping and damage to the blade. We recommend that you refer to the care and maintenance instructions provided with the knives to ensure their longevity and performance. We apologize for any confusion or frustration caused by the 30-day guarantee that you mentioned in your review. We would like to clarify that this guarantee is only applicable to items that are returned in their original condition within 30 days of purchase. Items that have been used or damaged are not eligible for return or refund. We apologize if this was not made clear to you during your purchase. Thank you for considering Seido Knives for your knife needs, and we hope that we can resolve any issues that you may have had with our products. If you have any further concerns or questions, please don't hesitate to contact our customer service team. We would be happy to assist you in any way we can.

Response from Seido KnivesMar 21, 2023

We are sorry to hear that you are dissatisfied with your recent purchase from us. We would like to take this opportunity to clarify some of the concerns that you have raised in your review. Firstly, we would like to assure you that the knife you received is not a cheap fake Damascus steel knife, but rather a high-quality knife made of premium 7CR17 high-carbon stainless steel, forged with a Damascus etched pattern on the blade. This information is clearly stated on our product page and FAQ page, and we stand by the accuracy of our product descriptions. Secondly, we would like to clarify that we do not claim that the item is from Japan. We have different warehouses, and if items are currently not in stock in the US warehouse, we have them shipped from other warehouse locations where the item is in stock. However, we understand that this may have caused some confusion, and we apologize for any miscommunication. Finally, we would like to address your concern about returns. We do accept returns from customers, and we have a clear refund policy that outlines our return procedures. You can find more information about our refund policy at this link: https://seidoknives.com/policies/refund-policy. We take customer feedback seriously, and we appreciate you bringing this issue to our attention. If you have any further concerns or questions, please don't hesitate to contact our customer service team at [insert contact information]. We would be happy to assist you in any way we can. Thank you for considering Seido Knives for your knife needs.