Shannon C.
Terrible
I was thrilled with the knife I got my husband for Christmas. We have been using it for less than 3 months and have taken great care because it wasn’t cheap (+$100). Just yesterday we noticed that there was a loose piece or something rattling inside the knife and contacted customer service immediately. They got back super quick, which I appreciate, but told me that since it’s wear and tear, there’s nothing they can do. Wear and tear after 2 and a half months on a knife that cost well over a $100!? A joke and a scam. Never again.
Response from Seido KnivesMar 29, 2023
We appreciate your feedback regarding the issue you experienced with the knife you purchased from us. We understand your frustration and apologize for any inconvenience caused. We would like to take this opportunity to remind you of our 30-day policy. As stated in our policy, we can only guarantee our knives against manufacturing defects in material and construction. The Limited Lifetime Guarantee is non-transferable and does not extend to normal signs of wear, rust, damage, breakage or other similar issues due to improper use, improper maintenance, product modifications, accidents, loss or theft and is only valid for Seido knives. We understand that you have contacted our customer service team regarding the issue with your knife. As per our policy, wear and tear due to regular use is not covered under our guarantee. However, we would like to reassure you that we are committed to providing our customers with the best possible service. If you have any further concerns or questions, please do not hesitate to contact us. We value your business and appreciate your understanding of our policies.