Seido KnivesReviews of seidoknives.com

Response from Seido KnivesMay 19, 2023

Hello D. Hutch, Thank you for bringing your concern to our attention. We sincerely apologize for any inconvenience caused by the delay in receiving your order. We understand how frustrating it can be when expectations aren't met, and we want to assure you that we are committed to resolving this issue promptly. To better assist you, we kindly request that you send us an email at [email protected] with your order details and any relevant information. Our dedicated customer support team will prioritize your case and work diligently to investigate the situation and provide a satisfactory solution. At Seido Knives, customer satisfaction is our top priority, and we deeply value your feedback. We want to make things right and ensure that you receive the exceptional service and product experience you deserve. Once again, we apologize for any inconvenience caused and appreciate your understanding and patience. We eagerly await your email and we are committed to resolving this matter to your satisfaction. Best regards, Seido Knives Team

Response from Seido KnivesMay 4, 2023

We apologize for the inconvenience caused by the delay in delivering your order of steak knives. We regret to inform you that the package was returned to us due to the undeliverable address provided during checkout. We are working on getting the package reshipped to the correct address as soon as possible, and we will keep you updated on the status of your replacement. We understand that you have been waiting for a long time and we are truly sorry for the inconvenience caused. Please rest assured that we take your order seriously, and we will do everything in our power to make things right. We appreciate your patience and understanding as we work to resolve this issue. If you have any further questions or concerns, please don't hesitate to contact us. We will be happy to assist you in any way we can. Thank you for choosing us, and we look forward to serving you again in the future.

Response from Seido KnivesApr 17, 2023

We are sorry to hear that you are not satisfied with our product. We take all feedback seriously, and we appreciate you taking the time to share your experience with us. We want you to know that we stand behind the quality of our products, and we offer a 30-day no-risk money-back guarantee. Additionally, we provide a FREE limited lifetime warranty against manufacturing defects in material and construction, ensuring that our products perform as advertised when properly used and maintained. If you are not satisfied with the product, please consider returning it following our refund policy. Our team will be happy to assist you with the process and help you find a product that better meets your needs. We value your business and hope to have the opportunity to serve you again in the future.

Response from Seido KnivesApr 14, 2023

We are sorry to hear that you have had a negative experience with our company and we would like to take this opportunity to explain the situation regarding your order. We can confirm that your order was returned to us by the USPS as the address provided was undeliverable. As a result, we were unable to complete the delivery of your order. We understand how frustrating this must be for you, and we apologize for any inconvenience caused. We take customer satisfaction very seriously, and we are working hard to resolve this issue as quickly as possible. We are already processing a replacement order for you, which we will send to your updated address. We would like to assure you that we have taken the necessary steps to prevent this issue from happening again in the future. We apologize for the inconvenience that this situation has caused you. Our team is committed to ensuring that we provide you with the best possible customer service, and we will do everything we can to make things right. Please do not hesitate to contact us if you have any further questions or concerns. We value your business and hope that we can resolve this issue to your satisfaction.

Response from Seido KnivesApr 14, 2023

We apologize for the inconvenience. However, we would like to assure you that our knives are made from high-quality materials and are designed to withstand normal wear and tear. While it is true that all knives can potentially rust if not cared for properly, we provide clear care instructions with our products to help prevent any issues. It's important to note that no knife is completely immune to rusting or staining, which is why proper maintenance is key. We recommend that you hand wash and dry your knives immediately after use and avoid leaving them soaking in water or exposed to high humidity for extended periods of time. With proper care, your knives will remain sharp and beautiful for years to come.