See's CandiesReviews of sees.com

Underrated! See's candies flys under the radar because you don't see ads in the media. They are one of my favorite stores when it's time to pick up a gift for someone. The chocolate and confections use really good ingredients and the packaging is very impressive. I've been a loyal customer since my parents would bring home boxes of their pre-made chocolate assortment boxes for the holidays. Now it's a tradition in my family.

I experienced the same problem as many of the reviewers. I placed an order on the 12/19/19. The shipping method was next day air with guaranteed delivery by the 24th. A label was created late in the day on the 23rd, but UPS did not receive the package until the 26th. I received the package on the 30th. Obviously, this order was meant for Christmas, so it was very disappointing. I sent a message to See's through the form on their website on the 26th. I received a confirmation with the following: Thanks so much for your email. Your comments and suggestions play an important role in our business and we appreciate your feedback. This response was automatically generated to let you know that we received your email. And don't worry -- a See's Customer Care Representative will respond to you within 2 business days. Most of the time, we'll get back to you in less than 6 hours. Now that's something to smile about, right? Have a sweet day, from See's Candies! On the 30th, I sent another message and received the same response email. Today is January 2. I have not heard anything back. Reading the other reviews, I assume I will never receive a response. I am definitely not smiling! Visiting a See's Candy store has always been a pleasant experience. However, not responding to customers (and being dishonest with them, from what I have read in other reviews) is not an acceptable business practice. I generally place a few online orders with See's each year, but I will not be ordering from See's again. I doubt I will be visiting their stores anymore either, since I do not want to support this type of business. A simple notification of a shipping delay with an apology or a polite response to one of my inquiries would have avoided my now extremely negative perception of this company.

Well lied to again, was promised my order would be delivered at the end of the day today, of course it wasn’t. This is an order that was placed 12/9/19 to be delivered 12/20/19. I have called twice, emailed and been lied to each and every time. Was now told the delivery date Sees gives you is just an estimate so I guess it can take possibly six months, who knows, apparently Sees doesn’t. Never again will I order or purchase from Sees.

My Mom has ordered See's candies every year for the entire family for many years. She routinely spends $400+ on her order and places it generally in early December. Last year, she had a problem with the candy not being delivered but she had enough time to get the issue resolved before Christmas. She thought the failure to deliver and lost order was a one-off experience and decided to try again this year. Same issue this year and after Christmas she still doesn't have her order. She actually went out to a See's kiosk at the mall to buy See's candy to give out. What a pain and inconvenience. Someone in See's management needs to get it together in the distribution department. She has determined that she will not be ordering See's next year. You've lost a loyal customer due to your failure to resolve the defects in your distribution process. No matter how high quality your product is, if you cant get it to the customer without multiple process defects, then you will lose customers. Your reputation is suffering and this will eventually affect your bottom line.

I have bought sees candy for years. They advertised free shipping, I ordered a 1 lb. box and a 2 lb. box. They said shipping was free but charged me 25.00 dollars to ship both boxes to a single p.o. box. When I got the candy i noticed they no longer have the sheet that tells which candy is which. I think I can order cheaper candy that is just as good from someone else.

Hard to believe these people remain in business when they cannot even be honest about their shortcomings... They are blaming UPS for a failure that is clearly on their end. I placed an online order a week before Christmas for a local delivery from See's in Carson Ca to Anaheim Ca. Their order confirmation indicated it would arrive between the 20th and 24th. Still not showing as received by UPS on the 26th. The See's phone representative is telling me that the shipment has been in UPS's possession since the 24th and insists that UPS has been telling them that they are so behind that they haven't been able to process the shipments through their system. I'm throwing the BS flag...the label was created at almost 6pm on the 24th by See's (more than a week after the order was placed) but they can't be honest and admit they failed to process my order in a timely fashion so they blamed UPS. They are more than happy to throw UPS under the bus because most people won't realize they are lying...Shame on you See's

If I could give a negative star I would. I ordered back on 12/14/19 and selected 2nd day air shipping to the east coast. I have contacted them by phone never got through. I took to social media and then was asked to send everything in an email, order number etc. I looked today and my tracking number is saying the same thing it has said for the past 8 days awaiting UPS pick up. 4 days ago I contacted UPS and gave them the tracking number I had and they don't have anything saying to pick it up. So today I went and filed a formal complaint with the Better Business Bureau. In my email I stated to See's just refund my credit card because my package hasn't even shipped yet. 12/24/19 I went out and purchased chocolates locally instead, This is my first time ordering from See's and my last. Unfortunately this was going to be a surprise for my mom at Christmas these are her favorite chocolates and this will be her last Christmas due to a terminal illness.

2nd EDIT: Back to one star. Not resolved. The recipients got a ton of chocolate, but nothing that I ordered, and an invoice in one of the boxes is addressed to different people with a note that says, “wrong candy.” This was all very confusing for the elderly recipients. Someone in consumer affairs called me to follow-up and she was nice, she’s sending me a coupon, but I’ll never order online from them again. ———————— EDIT: See’s finally got back to me and resolved my situation. I’m appreciative of that, so I bumped my review up one star. I still rated them poorly because I’ve never had such a difficult time with customer service and I had to put a lot of energy into getting a response. ———————— Awful customer service. I placed an order on Dec 17 for delivery by Dec 20. It’s Dec 24 and my order still has not even shipped. I tried to call to inquire about the status and couldn’t get through or the call kept dropping. I wrote emails and just received a canned response that wasn’t particular to my order at all. I wrote more emails but they weren’t replied to. I wrote on Instagram and they asked for my order number but then never followed up. I wrote to them on Twitter and didn’t receive a response. This is absolutely absurd. At this point, I feel like I got scammed and need to file a complaint with my bank or I’ll never see the order or my money.