See's CandiesReviews of sees.com

I placed two orders recently. Unbeknownst to me, one of them was cancelled by See’s. I only learned about this when I called them to make an enquiry regarding the strange empty status notice shown against my first order in the Orders section on my online account. To resolve the issue, I was advised to get in touch (via email only) with the See’s Finance team and to give them my phone number so they could call me. I did so but received zero response, not even an auto acknowledgement of my email, and I never received a callback. I was under time pressure as I needed to receive my order before travelling overseas, and so with this in mind, I placed my orders over two weeks in advance of my travel date. I followed up multiple times with the Finance Team and also via the Feedback portal on the website and phone calls. Nothing worked, no response, no solution and time was ticking away. Out of pure frustration I ended up on Trustpilot and saw that Linda from See’s was at least responding to customer’s concerns, in a positive and patient manner. So I contacted Linda directly, and although she was on leave, I redirected my enquiry to the alternative contact details provided in her out-of-office message. In the meantime, I gave up waiting for Finance to get back to me and went ahead and placed a new order for the items that had been cancelled, but I had to pay express shipping charges so that I received our package before travel. As luck would have it, the only way I could avail of express shipping was to order a warm-weather-sensitive item (which I did not want...however…I did so). I relayed all this in my messages to Diane and her colleagues. Now although I never received a direct reply from Diane or her colleagues, action did happen, and I promptly received a notice of refund for both the express shipping charges and the chocolate that I really didn’t want or need! So all-in-all, the online follow-up experience I had was pretty frustrating but the eventual outcome was good. I had zero problems with the other orders and we all are delighted with our Lollypops & Brittle! So, when there are no issues, ordering online from See’s is great, but when something does go wrong, be prepared for some time-consuming hassle, and if you are directed to contact Finance, forget it / just reach out to Diane and the team to swiftly resolve your issue behind the scenes!

See’s Candy has delicious candy and the best customer service. Martha was very pleasant and addressed my concerns. I received a well packaged box with 3 cold packs that were still cool. The insulated packaging in plastic was an improvement. The package arrived as scheduled. It is best to be home when the package is delivered with the Florida heat.

Love Sees, but the last couple times I have been, some of the pieces of candy have tasted old and stale. Not sure could be old from not selling during covid. But was quit disappointing as they are not cheap.

Received excellent service today. Order was placed last week and arrived today. I had contacted See's,via email prior to the order arriving,with a question about my order and received a response within minutes. Customer representative's response was polite and friendly. This was a much better experience than the one I had this past Christmas (which I left a review for at that time). Also, I always receive great service at See's stores in California. The candy is still delicious. Definitely will continue to buy from them.

I used to adore Sees’s chocolates: the nuts and chews box, the foil-wrapped milk chocolates, and the peanut-butter lollipops. Now I understand that they got rid of the peanut butter to accommodate those with peanut allergies (though what a shame). However, in the past few years I’ve noticed that the chocolate just isn’t as good anymore. Below, I read that the recipe hasn’t changed, but I can’t believe that. Something has changed in the recipe, a source, or the production that has caused the chocolate to go from melty deliciousness to waxy. It used to be a struggle to resist eating a whole bag of foil-wrapped milk chocolate, now it’s easy to resist. And whatever you do, don’t buy from their stands at the airport. It’s always a every stale. Too bad. It used to be a favorite Christmas tradition to stock up on See’s. Not anymore. I really hope they’ll figure out what went wrong and try to remedy it.

I tried to buy some Father's Day gifts from See's candy today and their credit card system kept saying there was a problem processing, so I called and tried to place my order and the same issues was happening. I used 3 different cards and none of them worked. I called my bank everything on their end was fine. I did notice that the credit card information form on their website already had an expiration date, which was weird. I tried to put in my expiration date and it seemed like it took it, but my bank stated that they were notified of the purchase because the expiration date was wrong. One of the two See's candy representatives I spoke to gave me the email to the finance department. I have emailed them and haven't gotten a reply, not even an email stating they received my email.

I ordered on April 29th 2021 and I left a voicemail twice with my confirmation number and I have yet to hear from them I feel like I have been ripped off and they claim that their product ships in a couple of days well I have yet to receive my product my have my money and I have no products

What is the strange obsession with See’s around here? Ever since I moved to California, I could expect gifts of See’s candy at every Christmas, Mother’s Day, you name it. I should be grateful, right? Free chocolate, not cheap, gifts by people just trying to be nice and give what they think is a favorite treat. Except that the stuff is absolutely terrible! Weird, unappetizing boxed chocolates that taste cheap and lollies with good flavors but made in such an awkward shape that you can barely eat it without drooling. We got a simple milk chocolate bar this year for Mother’s Day at my church. It was very kind of them, must have cost a lot for so many. I tried eating it, thinking maybe I just didn’t care for the particular flavors I’d had in the past and that a simple bar of chocolate would be okay. It wasn’t. It tasted freaking weird, sickly sweet, and like something odd had been added that I couldn’t identify. I asked my kids if they wanted the rest. They ate it but even the youngest agreed that it was terrible. Seriously, we have Trader Joe’s and Godiva, Lindt and Ghirardelli. There’s no excuse for buying See’s anymore with so many good chocolates out there.