Seelbach'sReviews of seelbachs.com

Had an error (my fault) in my original order and Seelbach’s reshipped my package no questions asked! Top tier customer service and timely responses. Will definitely order from Seelbach’s again!

Seelbach’s is legit, have bought over 10 bottles from them now and their pick up location in DC has great staff and customer service. 10/10 recommend.

Quick pickup and great customer service!!

Always accessible to order rare and hard to find craft bottles. Pick up is easy and fast. Whenever I've had a problem, 1 in 5 years they quickly make it right. Highly recommend!!

Ordered two bottles on Monday , was notified that they shipped on Tuesday and I would receive on Thursday. On Wednesday, UPS hadn’t received it yet. I told Seelbach’s on Thursday morning this and they said sorry, it’s going out today. On Friday, UPS still hadn’t received so I asked Seelbach’s if they could cancel the order. A few hours later they told me OK. An hour later they let me know that the items were out of stock anyway. On Saturday I deleted their app from my phone.

This review is towards those responsible for putting the orders together. The two most recent orders that arrived have had missing bottles, and this happened within a matter of two weeks. The first one, I was notified that one of the bottles I ordered was “sold out” a few days after I received the tracking number, meaning the order had already been shipped out. Once that package arrived, there were two bottles that were different from what I ordered. I contacted customer support and we were able to resolve the issue. The second time, I placed an order for 17 bottles and I only received 15. The packing slip indicates there were supposed to be 16 bottles in the delivery. So one was missing, and the other one was not even included in the packing slip. I contacted UPS and the rep confirmed that all the boxes have been delivered. I then contacted customer support and they are looking into it. Again, this is not a review towards customer support. I continue to get excellent experience with the support team, but whoever is putting together the orders can definitely improve. Especially since these mistakes happened consecutively.

Had 2 separate orders that got shipped as one and only received 1 of the items, reached out to Customer Service and issue was sorted within a few days, managed to receive the second ordered item in less than a week. The CS rep was friendly and touched base throughout the process to let me know the progress and ensure we were seeing the same thing on tracking. Products arrived well packaged and secure, definitely will continue ordering from them.

These guys did everything they could to make sure I had my bottles for a birthday party out of town and did not charge any extra to do it .