Seelbach'sReviews of seelbachs.com

Seelbach's has horrible communications. Ordered 2 bottles of bourbon. First one arrived and was the wrong one. I emailed them (which is all they offer you to do...don't supply phone number, only email address) twice and they never replied. Searched forever on the internet and finally found a phone number and talked to someone and they (as 3rd party) said they'd pass along. Disputed both charges with credit card company...finally received the first one and tried emailing them again...no response. Kept other dispute on and 'finally' receive the other bottle over 2 weeks later. Stopped both disputes, but what a waste of my time. Your communications, both email and by phone "sucks'!" Will never do business with you again...wasting my time. Figure out how to be a reputable business!

Would give zero if this was an option. I ordered a set of vodka back in FEBRUARY 2026. Website said shipment would be 4-6 weeks from purchase. They of course send an email saying they over sold their quantities and my shipment would be delayed. Emailed them on April 20th and was told shipment will be delayed longer but no timeframe or anything given. Was supposed to be a gift for the end of April. Who would have thought ordering something on Feb for April would not be enough time. And as of May 4th, no update from anyone. Absolutely horrible experience!!

The shipping with UPS is awful!! Then customer service could care less. Let them return it and then charge you for the attempt. Never will I purchase from them. Buyer beware.

Ordered a couple of bottles of Anejo for a friend's birthday gift on 10/8/25 knowing it was two and a half weeks away. Plenty of time, right? Oh, how I was so wrong. 2 weeks later on it's scheduled delivery date of 10/22/25, I get a notice from the shipping company that the delivery date was updated to 10/29/25. Since that date was past the birthday, item would not arrive in time. Contacted Seelbach's customer service to see what was going on and if the new date was accurate and they stated, "Unfortunately, your order was sent back to us because of compliance issues with UPS." So they had compliance issues and chose not to inform the customer? I had to request info from them due to an issue they caused. Take it for face value but seems like bad practice to leave your customers in the dark. Now I have no gift for my friends birthday and will have to do some last minute shopping because Seelbach's couldn't inform their customers about not meeting basic shipping requirements which delayed the item. NOTE: if I could leave a review on their site, I would but they have removed that option on their website, SHOP, and Google. So convenient you can no longer leave reviews, huh...

I ordered a bottle of Spiced rum and nowhere on the website or order was there any indication that I was not getting a standard 750 ML bottle. Imagine my disappointment when I opened the package and found a mini 375 bottle. VERY SHIFTY! I will never order from them again and suggest you find a more honest place to make your purchases.

Ordered two bottles on Monday , was notified that they shipped on Tuesday and I would receive on Thursday. On Wednesday, UPS hadn’t received it yet. I told Seelbach’s on Thursday morning this and they said sorry, it’s going out today. On Friday, UPS still hadn’t received so I asked Seelbach’s if they could cancel the order. A few hours later they told me OK. An hour later they let me know that the items were out of stock anyway. On Saturday I deleted their app from my phone.

This review is towards those responsible for putting the orders together. The two most recent orders that arrived have had missing bottles, and this happened within a matter of two weeks. The first one, I was notified that one of the bottles I ordered was “sold out” a few days after I received the tracking number, meaning the order had already been shipped out. Once that package arrived, there were two bottles that were different from what I ordered. I contacted customer support and we were able to resolve the issue. The second time, I placed an order for 17 bottles and I only received 15. The packing slip indicates there were supposed to be 16 bottles in the delivery. So one was missing, and the other one was not even included in the packing slip. I contacted UPS and the rep confirmed that all the boxes have been delivered. I then contacted customer support and they are looking into it. Again, this is not a review towards customer support. I continue to get excellent experience with the support team, but whoever is putting together the orders can definitely improve. Especially since these mistakes happened consecutively.

I placed an order two weeks ago and have not received any confirmation that the order has even shipped at this point when the order email states 3-5 business days until it will ship. I have sent two separate emails to support and been ignored both times. It looks like they have some interesting things in stock, but I don’t plan on using them again after the poor customer service. Hoping I can at least get someone to give me a refund at this point.