Seelbach'sReviews of seelbachs.com

Not too happy. First I placed my order on December 12th, their ensure by Christmas delivery. Arrived the 26th,I get it, order placed at 4:30 pm so I guess I’ll let that slide. But, both bottles were shipped out together, only one of bottles was in the package. Packing slip also stated both bottles should be in there. I reached out to customer service, got back quickly but they then proceed to tell me that bottle ended up being sold out so that’s why only one was shipped. No communication prior to sending an order!? I look like an idiot telling someone there Christmas gift is on the way and will be arriving. Jerk move Seelbachs! Then on top of it they refund me the bottle and then refund me just the difference in shipping from the one bottle up to two! I ordered cause two was a good deal, one bottle I would not have been willing to pay that much for shipping. All around terrible experience. I don’t think I’ll order again.

I placed an order after seeing an Ad on Facebook for $155 bottle of custom labeled bourbon. I was charged immediately. After two weeks without any change in my order status, I reached out via email only to be told that this was a pre-order item and they should have it in about a week. There was no indication of pre-order when I ordered it. I don’t think I should have been charged yet so I asked them to cancel my order. They did so right away and within a few days I had credit back in my card.

While I doubt they will intentionally defraud anyone, their QC and customer service is so poor that they must often end up doing so unintentionally. This company has repeatedly failed to pack and ship the correct number of items in orders, and then takes multiple weeks to correct the issue. They are probably decent people, but they need to improve their QC drastically. I ordered two bottles from them, and only one arrived- despite being charged for shipping on two bottles and the packing slip saying two bottles were in the box. When I emailed to get it corrected the COO demanded that I show a picture of the box to prove only one had arrived. They issued a tracking number almost immediately, but then took 15 days to ship the box. Several of my friends have had similar issues, including one who had to request a charge back on his credit card for a bottle that never arrived. Their QC and operational oversight are very poor. Their customer service is on par with that.

I've tried to order from this site multiple times and there are repeated issues. They don't respond when there are order issues, they don't give shipping time frames or estimations, everything is incredibly slow to get out to you and multiple people have had to cancel and refund orders due to shipping issues.