Securus Contact SystemsReviews of securuscontactsystems.com

Securus has been a trusted partner to our small business and customer service is exceptional. They were an answer to prayers while we ramped up to include internal staff to answer our phones. We fully recommend Securus, they were awesome partners.

Great helpful company especially for a small business. Easy set up and communication. They are always happy, cheerful, and helpful when we can't always get the phones. They help our business.

Can't tell time. We hired this company to answer our inbound calls when we couldn't. We gave them a calendar to book appointments on and a tutorial on how to use the calendar. We have set appt times of 10,1,4 and 7... and the appointment slots are labeled as such. We've had issues with them telling people the wrong times. We've tried to work with them on "retrains" as they call them over the course of a few months. Every time, they promised it would get better. And they say they've had everyone review the materials and process and it looks fine to them. Recently they did the same on 4 out of the last 5 calls. Their solution - retrain again (at least 4th or 5th time) , offer a "minor" credit, then retreat to hiding behind agreements that apparently allow them to be incompetent. This isn't even about the $ we paid to Securus. It's about the experience they are giving our customers.

We have owned our restoration business for 15 years. Over that time, we have hired multiple answering service companies that always disappointed us. Lack of understanding, common sense and the ability to follow direction has always been an issue. That was until we hired Securus Contact Systems. Securus understands our industry and has always performed professionally and at the highest level. We are very happy with their service and would not even consider changing to another service, though I get solicitations to do so on a weekly basis.

We love Securus Contacts. It helps our business continue to flow, when we are unable to answer the phone. Highly recommend.

I am so happy with this service! Customers don't feel like they are calling into an answering service but another employee! We had assistance with scripting creativity to gather the information we needed and assuring the customer that we would be back in touch with them asap. Very professional, highly recommend!

Wow, still more impressed with this company Secureus. Just got off phone with Abby. She was able to bump me up to 100 minutes from 50 minute plan. I received an email from Secureus letting me know I had used 80% of my minutes for my billing cycle. Since I'm only 2 weeks into cycle, I knew I needed more minutes. I called and spoke to a rep who said he could not as company policy would not let me change plan this late in billing cycle. I said I wanted to talk to a manager. 45 minutes later Abby called. She told me since i was a long time customer that she would make an exception this month and change my plan to 100 minutes. This tells me loud and clear this company wants to keep me as a long term customer and I think it goes over and above what I should expect. Hats off to Secureus. 5 Stars to you for outstanding customer service on many different levels!

I have been using securus for awhile now for my business. I enjoy the quality and professionalism of their team.