comGateway Reviews | Read Customer Reviews of secure.comgateway.com

comGateway Reviews | Read Customer Reviews of secure.comgateway.com

comGateway reviews

330 approved reviews, newest moderated first

Lit C.
Apr 3, 2020
Please keep up the good work!
Please keep up the good work!
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Dyan E.
Apr 3, 2020
Fast and packed well
Fast and packed well. Thank you!
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Ramesh Ramakrishnan I.
Apr 3, 2020
It is not easy... but once done, the goods arrive fast
The whole process is not simple but once you do it it becomes clear. and easy. The language and terms used are specific to the shipping goods so it takes a while to get familiar. The website UI is not the best. But once you select the item and agree to ship and pay, the goods arrived really fast well (re) packed and in good condition.
Response from comGatewayApr 3, 2020
Thank you for sharing your experience Ramesh. Send us an email on how you think we can improve further and we'll ensure it'll reach the appropriate department. Cheers!
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Miguel
Apr 3, 2020
A very good and effective service
My purchases were received and forwarded in a timely manner with no delays. A very efficient and reliable service. Thanks!
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Hamizan N.
Mar 24, 2020
Awesome customer service!
This is my first time using their service. I am quite surprised on their efficiency in delivering my parcel especially their great customer service. Even when Malaysia is under Restriction Movement Order, they still help me in the best way they can. Thumbs up to them and please do not hesitate to use their service. One minor things that they may can consider to improve would be their address registration where there are limitation in the number of character that we can use. Other than that, all was great!
Response from comGatewayMar 24, 2020
Despite the Global Health Concern and delivery constraints, comGateway is still "business as usual." We have also noted the character limit in the delivery address and have forwarded it to our team. Thank you again for your feedback and stay safe!
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Benjamin C.
Mar 18, 2020
Not the first time
bought a monitor, paid $200 for shipping and insurance through comgateway, poor handling, monitor broken. They deny responsibility and instead blame on manufacturing defects. Im speechless! after a few more emails, they shift the blame to DHL and local Customs, they cant do anything. what is the point of paying insurance when they deny its their responsibilities. now I need an official letter from them so that I can take DHL and local Customs to court.... Comgateway will be my witness.... Crating? it cost another $200.... who would spend another $200? whoever comes up with that idea can get a new job. just buy from Amazon.. cheaper shipping
Response from comGatewayMar 18, 2020
We're sorry to learn what happened to your package Benjamin. Please note that we offer crating and other safety material add-ons for your packages. Rest assured that insurance can be claimed in most scenarios. Nonetheless, we have coordinated with our support team to see the best resolution possible for your case.
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Fahmy
Feb 18, 2020
Excellent packing on use of Onebox
Excellent packing on use of Onebox. Hope you can keep this up!
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Abdul Muhaimin A.
Feb 18, 2020
My Best Hub
Good experience with using as our Hub agent Fast respond & fast update for any question Always choosing & support, i have every week shipment, until now almost 5 years experience
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