SecridReviews of secrid.com

Worst customer „service“ experience, ever! I have sent in my wallet for repair of the slider. After 3 months and several phone calls and mails with different guys from customer support I have to live with the promise that next week someone will sent me my repaired or a new wallet. But nothing happens. The product is actually good (when not broke) but the service makes me sad.

Zeer kwalitatieve grief en 2 jaar na aankoop was iets kapot gegaan zij hebben dat binnen de paar minuten gerepareerd in de winkel moose in the city antwerpen.heel erg tevreden van wallet en service na aankoop ook.

I got my Cardprotector from Secrid for over five years when it broke. I went to a Care & Repair point and they fixed it for free(!). It's good to find such a customer-friendly company these days.

I’ve had two of their wallets, a single and a double. I gave the single to my dad having dexterity issues from Parkinson’s and bought myself a double. That was 8 years ago. Just in the last couple of weeks, I had a card start coming out on its own so I checked about repair or replacement. Very pleasantly surprised that they actually do repair. In our throw away society, it is nice to know a company actually thinks about their design and makes the product to be repaired. And to boot, it was free and quick. More businesses should operate this way.

Top bedrijf. Na 5 jaar intensief gebruik, was de binnenkant van mijn secrid los gaan zitten. Ik stuurde de portemonnee zonder op en kreeg deze zonder kosten, gerepareerd terug! Ik ben erg enthousiast over hun manier van werken en dat het een mooi Nederlands bedrijf is!

The adhesive tape on my wallet came loose so the wallet fell apart after 3 months. For this price I'm not very happy. I sent this off to be repaired thinking they would do what they say on the email I received from customer service, but no. They have had my wallet "in repair" for over a month. I email them and they come back that it was not labeled for repair so it will be a little bit longer due to the high volume of repairs. This should be a red flag! I will not buy another wallet from them since you cannot have more than a few bills in the wallet or it will fall apart. I will not recommend this wallet either.

I ordered the lovely Original Green Mini wallet, but was shipped something that looked black. Customer service refused to ship a replacement. I had to escelate the issue and the new reps was very helpful but was shipped another wallet that looks black. The color represented on the website is false and this resulted in a very disappointing experience. This site does not allow photos to be uploaded, but DO NOT order a green wallet unless you really want a green SO dark that is mistaken for black.

My 4 year old-wallet was broken, they fixed it free of charge, within a few days, and paid for the shipment both ways.