SecridReviews of secrid.com

Pretty Good. They offer good warranty but my only complain is I ordered their new premium mini wallet and it came with scratches on the metal and it takes too much time to return for a new one.

Had a problem with the adhesive tape binding the metal card holder to the leather wallet, the adhesion had worn out. Simple problem, right? Send me new adhesive, recommend what to buy, small problem, yes? Literally Ashely the only person one can talk to in Secrid North America, was the rudest, most tone deaf, immature customer service person i have ever encountered. She is unable to listen, unable to support in the problem solving, a waste of time. If you ever consider buying this product, just know the company will not support even the most minor of issues that may go wrong. Ashley is the worst, no excuse for the treatment i received. Flee! I would be happy to discuss with a corporate representative. The product is useful, but the service reprehensable.

Update: I was contacted immediatelly by Secrid customer service with the explaination that there was an error done by the shipping agent and that the prices on their web site are the final prices. Within a few days they refunded me all the additional costs (VAT and customs), although this was not their fault at the first place. I'm extremely satisfied with their customer-oriented attitude! This is my 3rd Secrid wallet and I think it's an amazing product. I can highly recommend it. The online ordering was smooth and the delivery was super fast - much faster than I expected. --- I recently ordered a product from their web site with delivery to Switzerland. The order page clearly states the following: "All the products we offer on our website include VAT. This is also indicated in the shopping basket." Some weeks after receiving the ordered product I received an additional invoice from FedEx to pay the VAT. Although the VAT in Switzerland is only 7.7%, they charged additional "processing fees", so the total invoice was 32.15 CHF. Because I was absent for some time from home, I couldn't dispute or pay the invoice. The invoice was sent immediately to a debt collector agency which added additional fees - at the end I received an invoice from debt collector agency in the amount of 118.50 CHF! So, for the product that I ordered on the website for 110 CHF, I ended up paying 228.50 CHF. I find this completely unacceptable business practice.

Produktet er fantastisk, jeg har haft den samme kortholder siden 2018. Den har et læder omslag som kan holde på lidt forskelligt, det holder også stadig. Kan se der er mange negative anmeldelser, så jeg ved ikke om noget har ændret sig henover de 5 år jeg har haft produktet.

Wauw wat een topservice van Secrid. Binnen ons gezin hebben we allemaal een secrid. Heel tevreden over. De Secrid van mijn zoon werd na 2 jr gebruik wat minder, pasjes zaten er te los in waardoor hij 1 kwijtgeraakt is. Overleg met Marney van Secrid resulteerde in het kostenloos opsturen repareren en binnen een week weer retour. Top! Wij houden het mooi bij Secrid.

Amazing customer service and products! 10+ one of the most reliable products that I have bought in last 10 years! I will buy again.

2 weken in gebruik incl. reis door Marokko [zand en stof]. Degelijk en doordacht product. Een betere omschrijving weet ik niet. Pasvorm uitstekend, schuifmechanisme dito met precies de juiste weerstand. Voelt alsof het allemaal nog jaren meegaat. Klantenservice goed en functioneel.

The functionality is excellent, but the quality of the 'vegan leather' is terrible. I bought the lime green one and it has fallen to bits. It looks really old after a few month's use. I didn't realise it was 'vegan leather' or I wouldn't have bought it. I only found out it as made of that stuff today. Urrgh! Buy the wallet, avoid the vegan stuff.