SecridReviews of secrid.com

The people who supported me were excellent. People were responsive and very pleasant to work with. And my problem was fixed!

The money holder tore after years of use, and, without any request for a free replacement, they just solved the issue fast and shipped me a replacement part that I need to replace myself. Easy and fast, customer service can't be better than this.

Have my wallet since 2017/18. No issue until recently the cards were falling out of the slot. Contacted support and they couldn’t be more helpful. The wallet is almost 7 years old, out of warranty, but they are sending me the parts to fix it free of charge, along with instructions. I’m really impressed with the speed of response and the lengths this company have gone to to ensure I can keep using my wallet (which I love). Not many companies giving this level of commitment to their customers these days. Keep up the good work, it has given me hope that quality still exists out there! you produce quality products but you also stand over them with quality customer service. Thank you!

Begonnen aan mijn 2e wallet omdat de eerste zo goed was bevallen. Na 3/4e jaar ging er een stiknaadje los, een e-mail gestuurd en zonder te vragen werd er een nieuwe verzonden! Dat is nu Service met een hoofdletter S! Top ga zo door!!

This is my second Secrid Wallet, the first was fine if a little worn and battered ! I wish i had stuck with it, my son brought me a new version for Christmas, the card holder is attached by velcro and keeps coming apart. Disappointing

Had en malfunction on my secrid emailt them true the website. they got back to me in an day and as the website also asked for pictures and i had send them. They send me the replacement parts. i have had the wallet for years and never had any complains. Now their customer care also was very good and responded very fast.

Habe mein Slim Wallet vor über 2 Monaten zur Reperatur eingeschickt, da der Cardholder nach 2 Monaten schief war und nach 3 Monaten sich komplett gelöst hat. War ein Weihnachtsgeschenk, von dem ich nichts habe, da ich nicht weiss was Secrid nach Einsendung zur Reperatur damit macht. Keinerlei Nachrichten seit dem 10.04., nachdem ich die Versandvorlage von DHL von Secrid bekommen habe. Schade, Kundensupport liest sich so schön auf der Webseite. Ich kehre somit nach 6 Monaten wieder wieder zur klassischen Brieftasche zurück.

De service die Secrid biedt is top klasse en gaat verder dan je als consument mag verwachten, wetgeving en een 5 sterren TrustPiilot rating. Deze organisatie verdient voor de geboden service een Diamond plus rating! Mijn Twinwallet, waarvan de garantietermijn allang was verstreken, werd kosteloos gerepareerd, Niet alleen het defecte onderdeel, maar het hele binnenwerk aan beide zijden werd kosteloos vernieuwd. Geen vragen gesteld en een formulier invullen was niet nodig. Super service!