Martijn de B.
Geweldige klantenservice
Geweldige klantenservice, fijne pasjeshouders, leuke designs!! Zou het iedereen aanbevelen!

At Secrid, we reimagine daily essentials into high-quality pocketwear. As a B Corp, we aim to use design as a force for good, supporting our communities and producing locally. The wallet in your pocket, for example, was assembled at sheltered workshops in Holland. So, when you carry our pocketwear, you’re making a difference. A better world starts in your pocket.We focus on providing an impeccable experience and ensuring the extended lifetime of our wallets. Have a question or repair request? Please get in touch via secrid.com/contact.
Secrid (secrid.com) has 343 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Martijn de B.
Geweldige klantenservice, fijne pasjeshouders, leuke designs!! Zou het iedereen aanbevelen!
daan
Jezus wat een slechte wallet. Echt prutsen om mijn pasjes eruit te krijgen toen die het begaf.
Response from SecridAug 28, 2024
Bedankt voor het delen van uw ervaring. Wat vervelend om te horen dat u niet tevreden bent met uw wallet. Wij streven ernaar om de beste kwaliteit en service te bieden aan onze klanten. We verzoeken u vriendelijk om een mail te sturen naar [email protected] met daarin uw ordernummer. We zoeken graag naar een passende oplossing. Met vriendelijke groet, Secrid Customer Care Team
Heath H.
I love the look of this wallet and wanted it to actually work. I've had two and I'm done. I've now had two cards fall out of the wallet, which forces me to cancel all auto pays and start over. I've never had a card fall out of a wallet until this one. The mechanism is a great idea, it just doesn't hold well.
Response from SecridAug 14, 2024
Thank you for sharing your experience and for your feedback. We apologize for the inconvenience you've faced and would like to understand the issue better to offer a proper solution. We kindly ask you to provide us with more details on your order via: [email protected] Kind regards, The Secrid Customer Care Team
Drew G.
Not quite two years ago, in the fall of 2022, I happened upon a Secrid wallet in a favorite mens store. I wasn't sure if the asking price was worth the cost of admission and wanted to do a bit a research, plus it was nearly Christmas. Santa must not have heard me, so I ordered the Premium Mini Wallet the day after Christmas. After receiving my order and several months of use, I was deeply impressed with the quality and the truth in advertising found in the Secrid website. The company speaks of quality workmanship and craftsmanship, and I was happy to be holding their product. It worked flawlessly, as advertised. A few weeks ago, a few credit cards started to fall out of the slot. I wanted to get it repaired, it seemed like the felt on the sides was worn a bit, I like to fix things, not throw them away. I wrote to Secrid and asked for guidance, and to my surprise the prompt reply indicated they were sending a new wallet and requested the old one be returned for their quality control department to investigate. No questions asked. I'm writing to say the customer service is amazing, the product is definitely worth the price, and I am a Secrid fan for life. Buy one, or several, you will never find a better wallet or caring company! Thank you Secrid.
Teddy
Great customer service from Niki. FedEx delayed my delivery, but Niki got it all fixed.
Pedro H. C.
Compre la billetera en el 2021, registre el producto segun sugiere el productor en linea, sin saber el impacto. Hace dos dias mi protector de tarjetas de credito se despego de la billetera, y contacte al servicio al cliente buscando alguna opcion de algun proveedor para pegarlo nuevamente bajo mi costo. Hoy recibi un email confirmando que mi billetera aun mantiene garantia, y que me van a cambiar la billetera por una nueva! Un soporte sobre el producto realmente espectacular, excedio mis expectativas, el producto es muy bueno y el soporte detras de el es aun mejor.
M.J. B.
Tijdje geleden was mijn miniwallet gevallen, waarbij de knop van het mechaniek afbrak. Gezien de leeftijd van mijn wallet,(7+ jaar) even provisorisch bruikbaar gemaakt. Om later een nieuwe aan te achaffen. Gisteren per toeval op de deaigner outlet roermond langs hun stand, en natuurlijk even kijken voor een vervanger. Medewerker verteld wat er was gebeurd. DeE vrowg me of hij het ewna kon zien. 5 minuten later had ik een volledig werkende wallet, als service, zonder kosten. Zoiets kom je nog maar zelden tegen.
Sasha
Secrid was very fast and quick to action my request. They provided me with. Anew wallet as mine were developing minor defects. No wasting time they supported me all the way through! Big shout out to Rebecca!