SeautorobotsReviews of seautorobots.com

0 stars. I ordered the small robot, got it a few weeks later but it will not charge. Says it’s charged but won’t turn on. I contacted customer support and was excited because I got a real person right away, they did a troubleshooting ticket and sent a form to fill out. I submitted all the info including pics and a video as requested. Received an email saying they will not warranty or replace the robot because they can’t find where I bought it from them. I sent screen shots of my purchase, receipts, bank statement and still won’t acknowledge me I reported it to my credit card as fraud and they are working on it. They company (that says I didn’t purchase from them) sent an automated review email and I laid it all out on the review with a bad review, they sent a follow up email saying how sorry they were and they would send an immediate replacement free of charged asap. A month later and still nothing. I asked for a tracking number but no response. Absolutely DO NOT BUY FROM THIS COMPANY! SCAM!

Le produit commandé n'est plus disponible alors on prend un autre robot. Pas trop gênant. Par contre le robot tombe en panne au bout d'un an jour pour jour après une dizaine d'utilisation et là catastrophe aucune réponse à mes mails. Résultat un robot qui ne fonctionne pas avec une batterie neuve inutilisable.

SEAUTO crab pro acheté en Août 2025 et une chenille a déjà cassé. Le 26 avril 2026 le contacte SEAUTO via aliexpress qui me demande une photo que j'envoie. On me demande mes coordonnées et mon numéro de commande le 28 avril que je fournis immédiatement. Nous somme le 7 mai et depuis aucune réponse malgré ma relance. Pas sérieux EDIT/ J'ai depuis eu des nouvelles et la garantie a joué. Mais ce fut long et fastidieux. Le SAV est à améliorer

Terrible customer service. No one answers the phone. Beyond frustrated.

After 7 months the seauto crab stopped working due loading problems , after contacting the customer service no response for 2 weeks because they were on holiday , after that they asked videos and proof of purchase.I send all , there reaction was sorry we cant find your order details , we cant help you . Clearly a scam company not willing to forfill their warranty duties. Dont buy from this bad manufacterer and dont believe their promisses !you will get screwed

I purchased the Sea Auto Robot Pool Cleaner for $455. At first, it looked great, but it only worked for one hour before breaking down. I immediately packed it back in the box and planned to return it the next day. Since then, I have spent over a month trying to get in touch with customer service. When I do reach them, they claim they will “escalate it” and that the maintenance department will contact me—but nothing gets resolved. Instead, they keep asking me to send videos and suggest sending replacement parts, which is unacceptable for a brand-new product that failed within an hour. Now, two months later, pool season is over, and I still don’t have a refund. I’ve been asking repeatedly just to get the return address and refund instructions, but the company continues to delay. It appears I may lose my money altogether. This has been a terrible experience. I would not recommend this product or this company to anyone. Save your money and avoid the frustration.

I would give a minus zero Stars if I could. This is the absolute worst company to contact and get a response if you want to make a return. After a month of constant emails and phone calls I give up and just say buyer beware.

USED THE ROBOT FOR 4.5 MONTHS. RIGHT MOTOR ERROR. ROBOT DEAD IN THE WATER. SEAUTO CUSTOMER SERVICE, TYPICAL RUN AROUND. STATED THE UNIT WAS OUT OF WARRANTY BECAUSE IT WAS OLDER THAN ONE YEAR, WHEN CLEARLY THE DATE ON THE RECEIPT COMPARED TO MY CLAIM WAS LESS THAN 1 YEAR. AFTER SEVERAL EMAILS KEPT RESTATING THAT THE UNIT WASN'T PURCHASED DIRECTLY THROUGH THEIR STORE. SO I'M LED TO BELIEVE THEY ONLY WARRANTY THEIR EQUIPMENT IF YOU PURCHASE THROUGH THEM DIRECTLY. SOMEHOW I EXPECT YOU WOULD GET THE SAME RUN AROUND. CLEARLY NOT INTERESTED IN THE REPUTATION OF THEIR PRODUCT. WOULD STAY CLEAR OF SEAUTO IN THE FUTURE.