SeatingmindReviews of seatingmind.com

it's been 1 month and 4 days (today - June 24) since i placed my order (May 20th). I've not received product, there is no tracking info for shipping. I contacted support a week or so ago and they responded with a form letter. I sent follow up mail yesterday and no response.

DO NOT DO BUSINESS WITH THIS "COMPANY" On May 8th, 2020, I submitted an order for a Herman Miller Aeron chair on Seatingmind.com for $584 dollars. After 45+ days (and giving me the typical run around via email that other folks on this site have posted about), I decided to cancel my order, as the product didn't even leave the warehouse yet. No shipping details were shared, no tracking updated. They didn't move the product one inch in 45+ days. They refunded the amount of $525.60 back to my card. This leaves a difference of $58.40. They not once mentioned that there was a "restocking fee" in any of the emails we exchanged. Also, the "restocking fee" should ONLY apply if they had actually shipped or had begun to ship the product, which they did not. They literally did nothing, waited 45+ days, and basically charged me $58.40. This is unacceptable. If you read the reviews other people left about this site, you'll see it's common practice with them to try to pull this nonsense. I'm currently taking this up with my financial institution, so we'll see how that shakes out. Don't let these crooks continue their malfeasance. Oh, I can't wait for their pre-canned "We can't operate like we normally can during the COVID-19 excuse." Pathetic attempt to save face to anyone on the fence about buying something on your site. Seatingmind, don't write checks you can't cash, and don't make excuses. If you've been in business over 15 years, and you can't move a chair from a warehouse to a truck in 45+ days, maybe it's time to wave the white flag. Reader, If you're considering buying something from this site, go ahead, give their support number a call. No one answers. EVER. It's a scam, and an obvious one at that. Good luck! UPDATED on 6/25/2020. Ah, there it is! Their reply to save face. What they don't tell you is this: If you cancel the order even if nothing moves in 45+ days, and even if the item is out of stock, they will still charge you a 10% fee for canceling the order. Then when you question this, they mention that this is very common, and other companies charge a 50% cancellation fee. I have NEVER in all my life experienced a company that charged a 50% cancellation fee. Basically they do this: Promise an out of stock item, wait until you cancel, then chanrge you this "cancellation fee." We'll see if anyone from seatingmind.com contacts me. If they are truly such a great company, as they mentioned they were before COVID-19, then they will make this right. If they come through, I'll post another update. But until they do, I'll just assume this is just lip service to try to save face on this site. I won't hold my breath.

I ordered a desk chair on May 22, 2020, hoping to get it as a birthday present by May 31. It is now June 23, and there's no sign of it. I just checked my credit card bill, and the cost, $490, was charged to my Mastercard on ... wait for it ... May22. But then, they are having to deal with this pandemic like everyone else. So I'll give them another few weeks.

Do not use them. Waited 8 weeks for the chair to be shipped and it never was. Once I placed the online order, I was told it will be shipped in 10-14 days. Contacted them after 14 days, I was told another 7-10 days. I waited another 22 days and it was still NOT shipped. I was told they've expedited the process and will be shipped with in a week. Needless to say it was NOT shipped. DO NOT waste you time with this place.

Absolutely a horror story. Should have read the reviews prior to ordering. My company order over 100 of the steelcase think Chairs and I was impressed with the quality which was great for a $400.00 chair. The chair was ordered May 22nd, as a birthday present from my sons. "A" chair was delivered finally after several emails to them from him, last week on June 12th. The chair was not the correct chair - lower quality, stuck in a box, no wrapping for protection in shipment. After several attempts to find out what happened they offered him $100.00 to accept the chair they shipped, no apology, no reasoning. After several attempts they offer a shipping label to return the chair and nothing about sending me the correct one. In no way did anyone try to help fix the situation and get him the chair I ordered. Very disappointed, the worst customer service. I most certainly did order from you. Order # 46553

Ordered a chair, was supposed to be sent within 2 weeks, 7-10 business days. I immediately reached out to make sure they can send it in appropriate timeline. They extended to 10-14 and said they will ship by then. I reached out towards the end of the period and they still confirmed it would be shipped. After another request for status they pushed it another 2 weeks, and when I asked why they said they have another MONTH backlog. This is clearly something they knew from the beginning and tried to drag me with fake updates so I'd keep the order. Terrible customer service, terrible customer experience. No apologies, no updates from their behalf. Stay away. Update: only PARTIAL refund given for a chair that was never sent. THEY SAY THEY HAD COSTS FOR THE CHAIR THEY NEVER SENT!! THERE IS NO UPSIDE FOR ORDERING FOR THEM, THEY WE WOULD NOT SEND THE CHAIR AND THEN TAKE FEES FOR CANCELLING. CAN YOU BELIEVE THAT?!?! BTW, no "department head" contacted me.

Thank you all for writing reviews of your experience with Seatingmind. Thank you for preventing me from placing an order. All this information has truly been beneficial.

My order for a Herman Miller chair took approximately five weeks to ship (understandable given the pandemic), but when it finally arrived, it was not the chair I had ordered and it had clearly been used. I was desperate for an office chair, so kept it and now - just one month later - the lever to adjust the height of the chair does not work (it is in the lowest setting), making it unusable. I would not order from them again.