SeatingmindReviews of seatingmind.com

I understand that everyone is working from home, creating delays with getting materials from suppliers and a backlog of orders due to COVID. However, I received a chair that was very dirty, looks like the dials were chewed by off, and the headrest was missing. I notified customer service, and after several very short emails and weeks later a headrest was sent. It doesn't match the chair at all and the holes don't fit, either. The lead time doesn't bother me at all. The only reason I'm disappointed is that what was shown in the photo was not what I received, and I chose this retailer over others because of the headrest option. I would have appreciated a heads up on what I was going to get if it was different than what was advertised from the customer service team.

SeatingMind sent me the wrong product, and then charged me a $130 (20%) restocking fee for sending it back. I had ordered a Herman Miller Aeron chair, size C, and paid extra for that large size. They instead sent me a size B. I asked for an exchange for the correct item, and instead they stopped communicating with me, and gave me the partial refund. Throughout the return process they were not only dismissive of my complaints during communication with both the owner and their customer service, but they also added me to another customer's email thread, confusing me with him, and thereby compromising that customer's personally identifiable information. I didn't trust that the company would alert that customer that his information had been shared, so I reached out to him myself, and he confirmed they had not notified him. He too was sent the wrong item, and charged a restocking fee for returning it. Charging people for sending them the wrong product is terrible. Treating them poorly when reaching out to customer service is also terrible. Compromising customers' information is unconscionable. Do not buy from this company.

This is a fraud business meant to cheat buyers. Should be reported to law enforcement. Save yourself and go somewhere else!! I bought a chair early May. I received the product in June - it did not look new (there was no mention of the product being refurbished or used on the website). It was a defective product as the backrest would not align with the body of the chair. There was no instruction booklet either in the package. Asked for a refund, they kept 20% ($100) and refunded only 80%.

The order is still "processing" after a full week. I will not be making purchases with such a slow system in the future. update: I finally received the chair only for the product to arrive in terrible condition. There were 2 holes in the mesh of the back, and the bottom of the seat was frayed severely. I am appalled that a refurbished chair for $300 would be sent in such condition. Beyond disappointed.

Good marketing, website - Pathetic service. I ordered a chair Apr 4th, was sent a tracking # called only to be informed it had not yet shipped, Apr 23rd was promised delivery the following week, chased up again only to be informed it was still not shipped!. April 30th I asked what IF i cancel the order the seller decided to cancel my order and cut 50$. Not only I lost time, lost money too. This is unacceptable Please avoid dealing with this seller read the fine print and be ready to loose money. 19Jul: Still waiting for this company to refund my money. Indeed it was during the pandemic which still continues, why is this company accepting orders if they fail to fulfill and penalize the customer. Will need to escalate. AVOID doing business with this company!

Simply awful

I ordered this fully knowing that due to the pandemic it would take a bit longer to get to me. New York had a hell of a time and that is where this company is so I waited patiently. My chair came in today and is beautiful! It sure is terrible to see that during such a hard time for our species, people are seriously lacking in perspective.

Ordered a new condition Aeron chair with a couple upgrades and wound up taking 2-3 times longer than what was quoted to receive the chair. Once it arrived I realized it was the wrong chair, a refurbished model in a different size without any of the upgrades. Notified them right away and they offered to refund some of the money if I kept it but since it was a smaller version that wasn't an option so they sent a return shipping label. Once the chair was returned to them they only issued a partial refund, keeping a 20% restocking fee, and are no longer replying to emails and the only phone number listed goes to an answering machine that nobody checks or replies to.