SeatingmindReviews of seatingmind.com

Very easy to buy!

I ordered a Steelcase Leap V2 chair and what they delivered was worst than crap. Wrong color, wrong base, and defects on the chair material. I requested an RMA. They received the chair and till this day my credit card has not been credited with my refund. This has been going on since July. They show me paper that states a refund was initiated, but my credit card company states and provided me paperwork and a statement that the deposit does not exist. I have contacted them over 4-5 times and with no care from them. I am working with the State Attorneys office here to resolve this with their State Attorney since Florida takes it very seriously when companies attempt to defraud their senior citizens and veterans. Do not buy from them. I wish we could have resolved this, but they do not care. Will be submitting complaints to the BBB. Update: The State Attorneys office has contacted my CC company and they are providing the SAO the documentation needed to combine it with mine (emails and responses and the names of the customer service reps involved). I see the response from Seartingmind. Your customer service are ones not taking care of the customer. They say the same thing each time. Refund done but they do not follow up and ignore the proof provided by the statements from my CC. Unless a person with the authority to help gets involved, nothing will get done. In all fairness to you for taking the time to respond, I will await their email and give them a chance to make it right. Thank you.

Ordered on 8/29 and 8/31 and still zero acknowledgement of the order or estimated delivery date. Many online retailers are stepping up their game during these times of working remote, seems like your not terribly concerned about customers. Received the following response immediately after my review took place: Reply from Seatingmind... "Not sure what the issue is. You just ordered it a few days ago. (quite rude) The shipping and returns link on the bottom of every page shows the shipping time expectations. You will not get a chair in 3 days when we go through a refurbishing and quality assurance procedure (one of my items was new, so what refurbishment is needed? Also I didn't ask to "get my chair", I just wanted an acknowledgement of an order and estimated ship date, like other sites I order from) I did send your message thought to customer service." Then within 24 hours was told this: "UPDATE: JUST INFORMED THAT IT WILL SHIP NEXT WEEK." I was excited to get this response, but 5 days later and still no acknowledgement of a potential ship date. So I repeat... What happened to my order?

Lots of good deals on chairs, but be warned that there are currently extra-long shipping times due to the COVID pandemic. Cancelled my order after six weeks.

I had a question about the website and they reached out promptly to answer my concern

I found this website after a lot of searching. It does not seem to display on the first Google screens. I was looking to match a chair I already had. Many people list the chair I purchased but most companies were out of stock. Your price was close to what I paid for my first chair so I was very pleased with that.

I am only giving one star for now. After placing the order I read reviews and am now concerned. There are many very negitive reviews with what seem to be valid issues regarding CS, shipping and the product not as described. One issue that really gives me pause is Refurbished is not really refurbished as in clearly used and often dirty. Shipping taking an exceptionally long time etc. I also have a concerned that a review is requested before I get the product. That strikes me as odd and perhaps deceptive. The chair I ordered is a gift for a school teacher. She is teaching a class of 38 5th graders online due to Covid. She very much needs a comfortable quality chair. I am concerned the chair will not be as described and will not arrive in a timely manner. I hope my concerns are misplaced. If everything turns out well, I will gladly give a thoughtful review with the appropriate number of stars.

As the estimated shipping date came and went, the weeks went by and I had no updates and was receiving no replies to my emails. Then I got charged a $60 "restocking" fee when I finally told them to cancel my order if they weren't ready to ship it. I'm still salty about it two months later. It sounds like some people actually are receiving chairs, so they're probably not scammers. But they're definitely more than happy to take advantage of their customers. Update: I got their response to this review. "There is a significant cost related to order processing to customize and prepare your item before shipping as well as work involved in canceling an order, including credit card transaction fees of 6.8%, twice 3.4%. Therefore, according to our terms of service [link redacted], we assess a 10% service fee on canceled orders that have yet to be shipped." So it's official -- they'll ship your chair however late they want, will never update you on the status, and if you don't like it you get charged 10%.