SDC International Shipping CompanyReviews of sdcinternationalshipping.com

Very responsive to my questions and needs.

Easy to navigate, user friendly

My experience with SDC International Shipping has been consistently disappointing due to ongoing communication issues. Despite receiving an initial response and a promise of a quote, I have yet to receive any further communication or the promised estimate. Following the initial interaction, I made multiple attempts to follow up through emails and the chat feature, but unfortunately, my inquiries have been met with silence. This lack of responsiveness has left me frustrated and concerned about the reliability of SDC International Shipping's services. Effective communication is crucial when it comes to the transportation of personal belongings, and it appears that SDC International Shipping falls short in this regard. Unfulfilled promises and a lack of follow-through have marred my experience with the company. While I understand that unforeseen circumstances may arise, a commitment to transparent and timely communication is essential for maintaining customer trust. As a potential customer, I am disappointed by the apparent disregard for my inquiries. I strongly urge SDC International Shipping to address these communication issues promptly. Providing a quote is a fundamental part of the customer service experience, and the continued delay is both inconvenient and unprofessional. I hope this review serves as a reminder for SDC International Shipping to prioritize effective communication with customers. As it stands, I am left with reservations and will need to reconsider my choice for transportation services. Additional Comments based on Company response: Thank you for your response. I'm troubled by your mention of maintaining a customer interaction log and the implied lack of response on my part. Clearly your response is an attempt to shift responsibility onto the customer rather than reviewing your own records. While I understand this might not be the ideal platform for such discussions, I feel it's crucial for potential customers to be aware of the situation. To provide some context, I submitted a quote request on 1/5/24 and promptly received a reference number for the web portal, where I provided detailed information on the move and the item list. On 1/8/24, I communicated with Marlene by email in response to her request for the item list; I directed her to the portal. On 1/9/24, Marlene contacted me again with questions, and I reiterated that all the information she requested was already in the portal. On 1/19, I reached out, expressing concern about the lack of a quote. Despite checking spam folders, no messages were found. Finally, on 1/25/24, I informed your team of my decision to no longer pursue a quote due to inadequate communication and posted this review on Trustpilot. Within a day, I received a quote, and was told it had been sent previously; no prior quotes or responses had been received since 1/9/24; no messages in spam. I want to emphasize that I have a trail of emails confirming that I had provided all necessary information and was awaiting a quote. While I understand communication challenges can occur, I find it concerning that you imply there was no response to your emails. Please carefully review your records, and refrain from deflecting responsibility for the lapse in customer service. I appreciate this experience occurring before any commitment to working with your company.

Professional in manner and ability to answer questions.

Tuve una experiencia muy positiva con SDC. Buen precio y buena atención al cliente. Recomendable

Marlene was very helpful and knowledgeable, especially with knowing all about Australian customs. Took our call in the evening to accommodate us and is very pleasant and professional to do business with.

From first to last, starting With the first call, the first email, always a response, always prompt, always clear, and when I neglected and let things go because I wasn't ready, I received emailed updates which were very encouraging and reassuring. When I got started again on my project, Timothy was there at every return, always prompt, always clear. He worked on my plan seamlessly, terms to my satisfaction, explained the advantages of his company as opposed to another that might be less expensive, made me feel quite secure how he described the manner my 20 foot container would be taken care of all the way to Australia from California, including loading up, delivery at destination and unloading. Continued updates when I lagged or couldn't get to it were very very helpful. My files and history of my project and work with Timothy were always at the ready. A+++!

Responsive and professional, great advice and knowledgeable. Everyone has been great to deal with so far especially Timothy Toon who made a special trip to his office just to handle my enquiry late on a Wednesday night. That's excellent customer service!