Scout & Nimble Reviews | Read Customer Reviews of scoutandnimble.com

Scout & Nimble Reviews | Read Customer Reviews of scoutandnimble.com

Scout & Nimble reviews

639 approved reviews, newest moderated first

Jourdan
Jun 21, 2021
The dresser is absolutely beautiful and…
The dresser is absolutely beautiful and exactly what I wanted except drawers don't work well. :(
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Megan P.
Jun 21, 2021
I’ve never received the product I…
I’ve never received the product I ordered.
Response from Scout & NimbleJun 21, 2021
Hello, Megan. A member of our Support team is going to reach out to you directly at the email address on file for your order! Please keep an eye on your inbox and any social or spam folders.
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Katrina
Jun 19, 2021
no communication about backorder
no communication about backorder. no phone call about delivery status...still waiting
Response from Scout & NimbleJun 21, 2021
Hello, Katrina. Our Support Team is here to help! If you would like an update on the status of your order, we can be reached at [email protected] or you can call (833) 857-2062 during regular office hours (Mon-Fri, 9am-5pm CT). A member of our team will reach out to you momentarily via email with the current status of your order. Please keep an eye on your inbox and any spam or social folders!
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Alyce G.
Jun 19, 2021
Love my two baskets
Love my two baskets, I guess it was worth the wait of two months. I blame it on the crazy year we have had. I use the baskets for shoes by our two doors...
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Sharon S.
Jun 19, 2021
WELL DONE SCOUT & NIMBLE!
This company’s exceptional products and their fantastic customer service makes this shopping experience five star! BRAVO!
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Andy S.
Jun 19, 2021
I'm frustrated
I'm frustrated. I ordered the table a few days early (apparently) of a sale and spent much of Memorial Day weekend trying to get a response. The table I purchased for $1500 was on BACKORDER for 3 months, and all of a sudden on sale for $1200. Many calls, no response. No ability to get a refund. Finally spoke with a 3rd party service who took my complaint... and no response. Zero! On top of that the $800 accent chair I ordered arrived, direct from China. Terrible instructions. Not close to $800 quality. Some other name called "Moes" on the label. Frustrated and disappointed with the entire experience. Doubt I'll ever buy again from what is apparently a cheap reseller.
Response from Scout & NimbleJun 19, 2021
Hello Andy, I am sorry to see that you have had this experience with your order and we will absolutely help address this issue for you. I have searched your email and order # in our support communication channels and am not seeing any emails or noted calls in our system. Do you happen to know who you spoke with, or which 3rd party you may have spoken with? I am going to pass this on to one of our support managers, and would like to have as much information as poissible for them. If you could please email us at [email protected] and refernce your order # RN410611166, and they will be reaching out to you when they are in the office on Monday. For future reference, the best time to reach our support staff is during the hours of 9 AM - 5 PM CST M-F. They are always available and happy to assist by phone and email during those posted times. Thanks!
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Bobbie M.
Jun 18, 2021
Great company
Performed as promised
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Abbie N.
Jun 16, 2021
Diana Harris was incredible
Diana Harris was incredible. I'm a designer so I spend a lot of time communicating with customer service from a variety of vendors. My experience with Diana was hands down the best I've ever had. I don't normally leave feedback, but I felt that she must be recognized for her efforts. She was friendly, resolution based, timely, and communicative.
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