Kaplan Schweser Reviews | Read Customer Reviews of schweser.com

Kaplan Schweser Reviews | Read Customer Reviews of schweser.com

Kaplan Schweser reviews

615 approved reviews, newest moderated first

Erik
May 15, 2021
Extremely bad
Extremely bad technical maintenance. It's days before the exam and the study system is just down on a weekend, when you need it the most. Phones work only regular hours Mon-Fri, emails are unanswered, no clue if anyone is even looking into this. And that's for a $1,000+ bundle. I can't be more pissed at this. I would recomend Kaplan do a better job maintaining a system, especially when students need it the most
Response from Kaplan SchweserMay 16, 2021
Hi Erik, In the past week Kaplan has experienced intermittent system issues and this type of service disruption is highly unusual with the care we take in ensuring a stable learning platform for our valued customers and students. We have investigated the root cause and have taken quick action to improve the capability and the quality of the performance of our servers and the issue should be resolved. We regret the negative impact this issue has had on your ability to study. Your success is of the utmost importance to us. Please accept my sincere apology. Jennifer Kaplan Customer Support
Report
Savvas S.
May 15, 2021
does not worth the money
does not worth the money. site is down half of the time especially close to the exam, the offline material are down to ( ???) no response from their emails.. waste of money.. they used to be good but not anymore
Response from Kaplan SchweserMay 16, 2021
Hi Savvas, In the past week Kaplan has experienced intermittent system issues and this type of service disruption is highly unusual with the care we take in ensuring a stable learning platform for our valued customers and students. We have investigated the root cause and have taken quick action to improve the capability and the quality of the performance of our servers and the issue should be resolved. We regret the negative impact this issue has had on your ability to study. Your success is of the utmost importance to us. Please accept my sincere apology. Jennifer Kaplan Customer Support
Report
men
May 15, 2021
System down
This is ridiculous... The system is down continuously 2 weeks prior to the exam which is unacceptable.
Response from Kaplan SchweserMay 16, 2021
Valued Customer, In the past week Kaplan has experienced intermittent system issues and this type of service disruption is highly unusual with the care we take in ensuring a stable learning platform for our valued customers and students. We have investigated the root cause and have taken quick action to improve the capability and the quality of the performance of our servers and the issue should be resolved. We regret the negative impact this issue has had on your ability to study. Your success is of the utmost importance to us. Please accept my sincere apology. Jennifer Kaplan Customer Support
Report
Stephen Y.
May 15, 2021
HUGE DISAPPOINTMENT
The system is always down. This has been a common occurrence for months and not days. This is a joke when customers are paying and RELYING on your materials and service. CFA is 2 weeks away and you are a disappointment once again.
Response from Kaplan SchweserMay 16, 2021
Hi Stephen, In the past week Kaplan has experienced intermittent system issues and this type of service disruption is highly unusual with the care we take in ensuring a stable learning platform for our valued customers and students. We have investigated the root cause and have taken quick action to improve the capability and the quality of the performance of our servers and the issue should be resolved. We regret the negative impact this issue has had on your ability to study. Your success is of the utmost importance to us. Please accept my sincere apology. Jennifer Kaplan Customer Support
Report
Katie
May 15, 2021
Website Down For Two Weekends In a Row
For two weekends in the row, the CFA study service has been down. I have been unable to access study materials and unable to contact support as they are only available during weekdays. I have not even received a response to my support email from when their service was down last weekend! I am deeply disappointed in this test prep package which cost $700 and will never be using this provider again. I would strongly recommend you stay away as well less you end up in the same situation.
Report
zach
May 15, 2021
CFA learning ecosystem crashes at worst times
I have used Kaplan for Level 1 and 2 of the CFA exam. In the weeks leading up the exam, the learning ecosystem would crash and be offline for hours on end due to assumed the high user demand, at peak studying time (mid day, weekends). Kaplan has it so you can only call them during the week, and the "contact us" contact is an automated email that is generally not answered quickly. Kaplan is aware of this issue and has done nothing to rectify it, and given the cost of the packages (in some cases over 1000 USD) there are better alternatives out there.
Response from Kaplan SchweserMay 16, 2021
Hi Zach, In the past week Kaplan has experienced intermittent system issues and this type of service disruption is highly unusual with the care we take in ensuring a stable learning platform for our valued customers and students. We have investigated the root cause and have taken quick action to improve the capability and the quality of the performance of our servers and the issue should be resolved. We regret the negative impact this issue has had on your ability to study. Your success is of the utmost importance to us. Please accept my sincere apology. Jennifer Kaplan Customer Support
Report
Hunter C.
May 15, 2021
Avoid like the plague
In the last two weeks before my CFA level 1 exam, the study bank website has been down constantly. When people have reached out to customer service, they get the line, copied and pasted, that you are paying for an as available service. ABSOLUTELY DO NOT USE.
Report
Neil I.
May 15, 2021
Not satisfied with the experience.
Not satisfied with the experience this time around. It seems that the website is not capable to handle the volume of users. Due to the instability of the website and many server error messages, I cannot complete and review practice exams efficiently in the few weeks before the exam. Unacceptable if you pay almost $400 for additional practice exams. Kaplan, please sort out these issues!
Response from Kaplan SchweserMay 16, 2021
Hello Neil, In the past week Kaplan has experienced intermittent system issues and this type of service disruption is highly unusual with the care we take in ensuring a stable learning platform for our valued customers and students. We have investigated the root cause and have taken quick action to improve the capability and the quality of the performance of our servers and the issue should be resolved. We regret the negative impact this issue has had on your ability to study. Your success is of the utmost importance to us. Please accept my sincere apology. Jennifer Kaplan Customer Support
Report