Schwank GrillsReviews of schwankgrills.com

Unit was only used a few times and a sensor went and it had to be returned for service. I found out it is not user serviceable at all… not even for the igniter! Something I wish had been communicated to me when I bought the unit less than a month ago. I would not buy it again for that reason … Sure the seer is good BUT I have an old Weber it came with a 10 yr warranty I have kept it going over that time easily all by myself. A good thing is The company did arrange for Ups return ship & labelling and I brought it to the depot on going The shipping alone to repair will be an ongoing burden let alone having any igniter changed . When a 5$ part is all that is needed but the user is unable to service it. I have no idea if the Manu would sell you parts as their policy is that the grill is NOT USER serviceable… What happened to the right to repair? Not everyone has a 2 decimal place IQ Addendum, while the manu claims that the temperature is too high for service by the end user, there are other gas certified technicians who would be local and could do the work if parts were made available to them. I guess they are using the Tesla approach rather than the right to repair locally or by yourself. Outside of the time to ship they did fix it rapidly when it arrived ... which is stellar! History of repair... label created jan 18 from Can Drop-Off Time: at UPS 01/20/2023 12:53:59 PM 01/26/2023 10:43 Delivered WAYNESBORO, GA, US 01/26/2023 9:36 Out for Delivery Augusta, GA, US _____________ 01/18/2023 18:15 Label Created Canada

I have an electric smoker that does a great job. I like to reverse sear so getting the steak to 115 is easy but then I have to take the steak off and turn up the heat on the smoker. Needless to say, it takes at least 20 minutes and more pellets to get to the proper temperature. I can avoid that wait and immediately transfer the meat directly to the blazing bull when ready. Awesome tool.

We used our grill at our cabin on dec 28 and it was -10 •C outside and the grill cooked our strip loin steaks to perfection 👍 It was our first time using and we watched numerous videos prior to our cook and they helped us to gauge our cook time. The steaks were cooked deliciously… we cooked 8 steaks and had a rhythm going cook 2 and place 2 in the garlic butter and we all had our steaks in our plates within 5 minutes.

Had a great time cooking with the grill. Steak came out awesome, but I also cooled lamb, fish, and vegetables. I would like to say a Big Thanks to Andrew and his team. Grill got shipped late, but he handled it professionally. Gonna recommend it to my bro in law as I told them how great it was.

Grill is great. There is a lack of guidance on how to cook with it. Pizza stone just created soggy pizzas and is not worth it. Steaks were amazing on it though. The response to this was worse. Instead of supplying better instruction, they asked me to email them to resend the vague instructions with zero guidance. Dropped it down a star as a grill this expensive should have exceptional customer service not email us and we'll resend what we have.

Quick & professional Personable too

They provided quick customer service through their chat option, they provided an offer that they were not required to, but I do appreciate it very much. Cant wait to get our grill!

A shopping cart short cut would be helpful. Took a minute to figure out to go to the menu to check out.