Schwank Grills Reviews | Read Customer Reviews of schwankgrills.com

Schwank Grills Reviews | Read Customer Reviews of schwankgrills.com

Schwank Grills reviews

Showing 17 reviews with 2 stars · Clear filters

Serge B.
Sep 11, 2026
Took to long for contact
Took to long for contact
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Mike K.
Aug 7, 2026
Damaged out of box
I unboxed my new expensive toy and was very disappointed to see the back panel damaged / bent inward. I would have expected better, considering the price and marketing. It started as expected right away, so no initial concerns about quality. I am just disappointed it’s a new eyesore right out of the box.
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Alberto de la T.
Oct 6, 2025
Discount code did not work on web site.
Discount code did not work on web site.
Response from Schwank GrillsOct 7, 2025
Hi Alberto, thank you for your feedback and for bringing this to our attention, we will surely look into our website furthermore. Again, we’re sorry for the issue with the discount code, our team has since refunded the amount manually, and we appreciate your patience and understanding while we got that sorted out. We hope you will enjoy your new grill-happy grilling!
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Stewart E.
Aug 28, 2025
Site did not load correctly and order pages did…
Site did not load and order pages did not work on iPhone - photos and videos appear to be all generation 1 grills and there is no user manual available on line. I had to order using a Mac and the promo codes and special offers were ambiguous - actually I’m hoping the grill works better thank your website !!!
Response from Schwank GrillsSep 17, 2025
Hi Stewart, thank you for your feedback. We’re sorry to hear you had issues with the site on your iPhone. If you contact us at [email protected] with some more details we’d be happy to look into the problems you experienced and make sure you have everything you need. We hope you enjoy your new grill!
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CurtP
Jul 28, 2025
Discount codes beyond frustrating
Discount codes that can't be applied to bundles; discount codes that can't be applied to accessories. Received a popup on the website offering a discount code only to have it tell me it was invalid when I tried applying it. Having to go back and forth trying to figure out the best deal is a pain. I almost went with a different manufacturer just out of frustration. If I would have been able to find Beefer XL available in the US, that's probably what I would have ordered instead.
Response from Schwank GrillsSep 17, 2025
Hi Curt, thank you for taking the time to leave this feedback. We’re sorry for the frustration with the discount codes, we know how confusing that can feel. Some of our promo codes are tied to specific items, and for free-item offers all qualifying products do need to be in the cart for the code to apply. If you run into any trouble in the future, please don’t hesitate to reach out to us at [email protected] and we’ll be happy to walk you through it. We appreciate your input as it helps us improve, and we hope you’re enjoying your new grill.
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Dave N.
Jul 27, 2025
Don’t quite understand the 82 bucks you…
Don’t quite understand the 82 bucks you guys add to the tab for cash back or ?
Response from Schwank GrillsSep 17, 2025
I understand your concern about the $82 charge. Let me explain - at checkout we offer shipping insurance through our partner, Onward. This is automatically added for your convenience, but you do have the option to remove it before finalizing your order if you prefer. The shipping insurance gives you perks like 2% cash back to be used on a future purchase as well as protection for shipping damages. If the damage occurs we file the claim for you and replace your item free of charge & immediately while the claim is still processing. If you’d rather not include this service, you can opt out at checkout, but many customers find the extra protection and perks worthwhile.
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Stacy B.
Jun 6, 2025
Replacing the regulator is our last…
Replacing the regulator is our last resort. This grill has never worked consistently and I gave up even trying a year ago. I watched YouTube videos and chat lines trying to figure out why it will not lite or stay lit. We even bought the pizza kit and have yet to use it. It was a gift and I don't have the heart to tell them it hasn't worked.l
Response from Schwank GrillsSep 17, 2025
Hi Stacy, thank you for your review. We’re sorry to hear about the challenges you faced with your grill and the frustration this caused, especially since it was a gift. We truly appreciate your feedback, and if you’re still experiencing any issues, our team would be glad to assist, please don’t hesitate to reach out to us at [email protected].
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tr
May 28, 2025
Lack of quality control. Zero trust.
Obvious lack of trust. They are mailing me an empty box to return my defective grill, before mailing me a replacement. The obvious smart reaction would be to mail the warranty one and provide a return label for defective grill in the box.
Response from Schwank GrillsSep 17, 2025
Thank you for your feedback. I understand this process may feel inconvenient. Our policy requires the original grill to be returned in its box and packaging before we can ship a replacement. This protects the grill from damage in transit and prevents you from being held responsible for shipping-related repairs. We provided a prepaid return box and expedite your replacement as soon as we received the grill. While waiting isn’t ideal, we move quickly on our end and keep you updated along the way. Thank you for your patience and understanding.
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