Schwank GrillsReviews of schwankgrills.com

sent back grill took approx 6 weeks to get back

I purchased this Schwank grill in November 2024, along with the grill cart and cover. My total investment was nearly $2,000, and unfortunately, I now feel it was a complete waste of money. When the grill worked properly, it cooked excellent steaks. Unfortunately, the problems began within the warranty period. It started with inconsistent grilling and difficulty maintaining consistent cooking results. Then the grill began shutting off during use, even though the gas tank was full. Eventually, the starter stopped igniting altogether. I contacted Schwank customer service several times while these issues were occurring. I was either ignored or repeatedly told to go through troubleshooting procedures. I followed the troubleshooting steps, but nothing resolved the problems. I have now been without the use of the grill for several months. For a grill at this price point, that is completely unacceptable. Another major issue is that the grill's components are very difficult to clean and maintain. For a premium grill, I expected routine cleaning and maintenance to be much easier. What is especially frustrating is that I made every effort to address these issues while the grill was still within the warranty period. Had my concerns been properly addressed when I first contacted customer service, this situation might have been very different. Instead, the problems continued until the grill became essentially unusable. Schwank has now offered to waive the parts and labor as a goodwill gesture, which I appreciate. However, I am still being asked to pay $100 for round-trip shipping, and I no longer have the original packaging. More importantly, this does not change the fact that I repeatedly sought assistance while the grill was under warranty and did not receive an effective resolution. A grill that costs this much should be reliable, well-designed, and built to last. I should not have to spend nearly $2,000 on a grill, cart, and cover only to have it become unusable after a relatively short period of time. My experience has been extremely disappointing. While this grill cooked great steaks when it worked, reliability matters more than performance when it is working. I would not recommend this grill to anyone looking for a dependable premium grill. At this point, I am seriously considering purchasing a replacement from a different manufacturer.

don’t think it was professional to add a warranty on and now I have to wait for it to be refunded you should have it default with no warranty, but instead you have it the opposite way, and without paying extreme attention everybody hits the button for the wrong way to me. That’s not being honest.

I ordered on Saturday. I don't like it when you claim it has been shipped when you have only printed a label. I think this is bullshit customer service. Just my opinion.

Defective right out of the box. Broken lift mechanism. Their go to excuse is "it must have happened during shipment" even though I have repeatedly told them that there is no damage whatsoever on the exterior of the unit or on the box itself. It was shipped defective from their factory, without the most basic of quality checks. And the cart... well that's an entirely piece of junk. Just all together a bad experience.

Long time user of Schwank Grill...love it and use it weekly. Recently bought a $500+ table to my grill. This table is biggest piece of junk. The big table came in a tiny box with more parts than a Swiss wristwatch. The instructions are confusing and unclear. Parts are not labeled, parts do not line up, and parts bent. They couldn't use regular phillips or flathead screwdriver for the part but some special screw-head that is very difficult to use. Save you money and get regular car already assembled at the hardware store. Total FAIL.

I ordered this grill and paid in full, then waited 30 days for delivery. When it finally arrived, the grill table sat crooked, and the lifting mechanism was noticeably lower on the left side than the right. As a result, the tray insert doesn't sit level, causing grease to pour out the front of the grill and into areas that are not accessible for cleaning. I contacted customer service and sent several emails with photos, videos, and a full description of the issue. I then repacked the 74-pound grill and sent it back for inspection. The company stated their technicians need to determine whether the issue is due to user error or a manufacturing defect. If it's deemed a defect, they will repair or replace it. If not, I will be responsible for freight charges both ways. I chose this grill because it's American-made and I’m willing to pay more for quality and service. Unfortunately, that hasn’t been my experience so far. Based on how long this process is taking, I estimate it will be 45–60 days from payment to receiving a functional grill. I hope the company follows through with a solid resolution. I will update this review if and when the situation is resolved.

2ND UPDATE: (stay tuned, I will update again): Replacement arrived. CRUSHED on one side. UPS box is perfect, not one dent or mark of any kind. THE UNIT WAS PACKAGED ALREADY CRUSHED/DENTED! They don't answer their phone BTW, not a big surprise. 1stUpdate: Went to two stars since I rec'd return lable finally. STILL, have asked "what next?" No answer. No idea when I get a working grill that will cook more than half a steak. Looked nice out of the box, no damage...all was well...until I used it the first time. Watched all the videos, super easy setup, good videos. However; The raising mechanism for the grate seemed a bit floppy but what do I know? I put the steak on it, and when I went to raise it, POP, and then only the left side goes up and the right side stays put. The grate was crooked out of the box, per my wife...guess I should have listened.