Schwank GrillsReviews of schwankgrills.com

Response from Schwank GrillsSep 24, 2025

Thank you, Douglas! We’re glad to hear you’re enjoying your grill and truly appreciate you sharing such positive feedback.

Response from Schwank GrillsSep 22, 2025

Hi Dmitry, We’re sorry for the frustration you experienced waiting on your order and refund. Earlier this year we were working through an unusual backlog that unfortunately led to delays like the one you described, and we completely understand how upsetting it must have been to feel left waiting. While we’re glad to see your refund was ultimately resolved, we know the process should have been smoother from the start. Since then, we’ve taken steps to improve both fulfillment and communication to prevent situations like this going forward. We’d love the chance to serve you better in the future should you decide to give us another try. Thank you for sharing your feedback as it helps us continue improving. Best regards, The Schwank Team

Response from Schwank GrillsSep 22, 2025

Hi Shawn, We’re sorry for the frustration you experienced with your order over the holidays. At that time, we were dealing with an unexpected backlog, and unfortunately, communication around backorders and timelines wasn’t as clear as it should have been. We know how disappointing it is to wait without clear updates, especially when planning around an event, and we understand your decision to cancel. Since then, we’ve improved how we communicate inventory status and lead times so customers have more accurate information upfront. We hope these changes give us the chance to serve you better in the future, and we truly appreciate your feedback for helping us improve. Best regards, The Schwank Team

Response from Schwank GrillsSep 18, 2025

Hi Belinda, thank you for your review and for sharing this feedback. Back in February, we were working through a backlog from the holiday season along with parts shortages, which unfortunately caused delays in shipping and slower communication than we’d like. We sincerely apologize for the frustration this caused, as clearer updates along the way would have made the wait easier. Since then, we’ve taken steps to improve our communication and provide customers with more timely updates. We truly appreciate your input!

Response from Schwank GrillsSep 22, 2025

Hi Noel, We’re sorry for the frustration you experienced earlier this year. We understand how disappointing it was to wait as long as you did without receiving your grill, and we regret that it came to the point of cancelling your order. At the time, we were dealing with unexpected backlogs that caused delays beyond what we consider acceptable. Since then, we’ve made changes to our fulfillment and communication processes to provide clearer updates and shorter lead times. We truly appreciate your feedback, as it helps us improve, and we hope we’ll have the opportunity to serve you better in the future. Best regards, The Schwank Team

Response from Schwank GrillsSep 22, 2025

Hi Ryan, thank you for your review and for sharing how much you enjoy the grill, we’re thrilled to hear it’s been such a great addition for you. We do want to sincerely apologize for the long wait you experienced earlier this year. At that time, supply constraints and backlogs led to unexpected delays, and we regret that our communication around this wasn’t as clear as it should have been. Since then, we’ve worked hard to improve both our delivery times and customer updates, and we’re confident new orders will move much more smoothly. We appreciate your patience and support. Happy grilling!

Response from Schwank GrillsSep 19, 2025

We’re very sorry to hear about your experience and the frustration caused by the delay and defective grill. This is not the level of service we aim to provide. We completely understand how frustrating it must have been to have to follow up repeatedly for your refund. I would like you to know that we’ve added more customer service staff and updated our processes to improve communication and response times, so situations like this are handled more smoothly in the future. We truly appreciate your feedback as it helps us continue to improve.

Response from Schwank GrillsSep 19, 2025

We’re truly sorry to hear about your experience and the frustration this has caused. This is not the standard of service or product quality we aim to provide. We completely understand how upsetting it must have been to receive damaged items and to feel unheard when trying to resolve the issue. I would like you to know that we have since added more customer service staff and re-vamped our communication training to ensure issues like this are handled more efficiently and effectively. We hope to make this up to you in the future. Your feedback is invaluable, and we’re committed to improving our service based on it. Please feel free to reach out to us at [email protected] for any assistance.