Charles SchwabReviews of schwab.com

The app is not user friendly. The customer service reps aren’t kind or helpful. One of the poorest experiences I have had with a brokerage. I’ve had it for weeks and still have not been able to invest as they give zero transparency or communication in the app. You have to take time out of your day and call and call and call again. And then it takes an even longer to get documents reviewed when you send them in. I would not recommend this company unless you wish to feel absolutely powerless and you want your money to sit stagnant in an app you can’t utilize and no clear way to get your money refunded. Sad experience.

Absolutely the worst financial experience of my lifetime. DO NOT TRUST THIS COMPANY WITH YOUR INVESTMENT. I am 70 retired on social security and had never made an investment in stocks. i had a small life savings and hoped to invest. Charles Schwab on the telphone, local brach and 1-800 help line were very friendly. They said " free account" " free online" " free trades." They should have said free and easy to lose your life savings...I told themI was going to invest in a technology stock and they did not offer any guidance for programs, tell me about mutual funds or any directions where I could learn about investment . they just helped me put the money in and make a purchase. I woke up the next morning and 12.5% of my life saving had disappeared. Vanished and now gone. I felt ripped off this is a.my very first time investor was not given any direction or offered any program to diversify. I told the 3 different agents that I talked to that I knew nothing about stocks and nobody offered to educate me in any way. I now see that being a CHARLES SCHWAB client is a fast and easy way to lose your hard earned savings. When the market reopens Monday I will probably get out with a huge 3 day loss and never return. I never felt so ripped off by people who were profiting , Shame on you Charles Swab taking advantage of innocent, unexperienced senior citizens.

Don't bank with these people. They have stolen money from my individual accounts and investment retirement accounts; and transfer my funds into a journal without my consent. I also sold shares, and they did not pay me the transaction into my checking accounts. I plan to close all accounts and seek legal representation for their fraud.

A company I worked for gave me a 401k here and I had it for many years. I was enrolled in an "Aggressive" strategy, which for a long time worked well and I was happy with. Then my financial advisor pointed out that what was in the "Aggressive" plan had been changed without my knowledge and without any notification, so I decided to move this money to a different account. I have tried UNSUCCESSFULLY 4 times now to close this account, and each time a few cents remain in there so it accrues and I have to keep rolling over silly distribution amounts. Every time I do it they tell me "this is the last time" but it's starting to feel like they're just trying to keep my account against my wishes. Every few months I have to get a rollover distribution and waste my time and energy trying to permanently close this account.

When Schwab took over TD Ameritrade, they inherited thinkorswim — and thankfully it still works great. Unfortunately, that’s where the good news ends. The Schwab app itself is genuinely the worst trading app I have ever used. It blacks out and freezes constantly. Account values and position values routinely don’t match between screens. Orders don’t reliably show up after execution, and repeated freezing has caused me to miss entry and exit points on real trades — an inexcusable flaw for any platform handling people’s money in real time. This isn’t just my experience — outage-tracking sites have logged over a thousand user-reported issues with the app and site in a single 24-hour period, and the company has confirmed a major platform-wide outage during volatile market hours on June 1, 2026, when many users couldn’t log in, trade, or view real-time data. Escalating these issues to customer service was its own nightmare. I dealt with Mr. AG an escalation manager, whose identity I’m withholding out of discretion — my aim isn’t to disparage anyone personally, but to share what happened. That said, his behavior struck me as nefarious, unethical, evasive, and skirting the edge of legal boundaries. Every response felt dishonest, non-transparent, and unaccountable — as though he were protecting his own interests rather than genuinely trying to help resolve mine. I recorded the calls because the answers were so inconsistent I wanted a record of what was actually said. This matter has been formally escalated to the appropriate regulatory authorities, with a request for further investigation Charles Schwab has separately faced regulatory scrutiny and litigation in recent years, including SEC and FNRA enforcement matters and class-action lawsuits — details are publicly available on the FINRA BrokerCheck and SEC. gov websites - I have personally added my own complaint to the regulatory record as well. For a firm this size, entrusted with managing people's investments, this combination of a broken app and indifferent support is flatly unacceptable. If you're trading actively, be very cautious relying on the Schwab app - thinkorswim is the only reason I haven't left.

Used to have a reputation for good customer service, but it has markedly declined. I found myself unable to log in to my retirement accounts — error message "For your protection, we need to verify your identity before proceeding. Please call 888-999-4512 for assistance." It took 5 phone calls over 2 days and over an hour of my time to regain access to my account. The first- and second-line agents at the phone number above and at the Schwab Retirement Center (800-724-7526) were unable to help; after multiple calls, delays and waits on hold I managed to speak with a third-line manager who finally restored my access. I can understand that access may be temporarily restricted if there are concerns about account hacking (I had accessed my account from a foreign location), but regaining access shouldn't be this difficult and time-consuming. Also, first-line agents, both on the phone and on the chat, are essentially useless. They seem to know very little, repeatedly put the client on hold and often answer incorrectly.

Mobile App unavailable every a few days and each time lasting a long time. I was a TD Ameritrade customer before. The website was awesome. Never had once not available in many years until it was bought by Schwab. Now every now and then when stock market in turmoil and I need to assess my accounts, the App is unresponsible.

So I’ll actually say this from the other side. I hate that this company bought out TD Ameritrade. Used to love using thinkorswim but now? This company destroyed it