Charles SchwabReviews of schwab.com

I have been working with Charles schwab for years now and they always help me out immediately. Alexandria a customer support rep for trading helped me with a stuck stock that wouldn't sell. She was kind courteous and handled the problem I appreciate her help. Charles schwab isn't for everyone but if you want a well known reputable trading system Charles schwab can be it.

What seemed secure at first quickly turned into a stressful ordeal. I've attempted a stock transfer twice, and both times it was rejected without a single explanation. How is this acceptable for such a major platform. Investors deserve better transparency and respect. Now I know the value of platforms that prioritize efficiency, more reason I switched to-working formula, fast with payouts, and has a team that genuinely values its investors

I came to Schwab by default from TD Ameritrade. I was told this would be a clean transfer--that all data and services would be the same. This was not true. While some aspects have improved (website), some areas of customer service have not been what I expect of my brokerage. I sent out Qualified Charitable Distributions from my IRA last year under TDA. I was assured by Schwab that all standing orders I had established would persist. Each donation was accompanied by 1) identification of the donor with donor's address; 2) any specific designations and 3) a memo reminding the charity of IRA rules for acknowledgements (CWA). All was done properly by TDA, since I received the requested acknowledgements in the state format. This year, I phoned to send donations to the same charities. I was first told that checks are sent out to the charities without any identifying information other that Schwab as the payee. I was appalled that they would send a check with no identification, leaving the charity to guess or return the check. I was then told there is a 27 character limit in the memo field of the check in which to inform the charity of whatever I wanted. This did not allow even my name and address to be sent on the check to the charity. They refused to include accompanying information. After persistent protest, they finally agreed to place only my name and address on the check. When I reviewed their QCD form, it has explicit fields for "Beneficiary" and "Attention." I filled out a new form for the charities on my TDA list that they had somehow misplaced. I used the two fields above to communicate bare bones info to the charity (e.g/, in honor of). I assumed they would place name and address in the memo as agreed. Today, I learned that Schwab had actually mailed out the checks for the missing charities (I asked them to forward to the agent helping me). The notations in the two fields mentioned above are missing from the information the agent was able to see. The rep working with me tried hard to make sense of all this but met with road blocks. This is the height of incompetence: a form with fields to fill out that mean nothing; staff saying that only a 27 character memo field is available to message the charities; no place on the form to enter donor name and address; the latter apparently omitted from the checks sent out without telling me, even though this had been agreed. I wonder if the IRS is aware? Note: after the transition, I also identified miscalculations for some of my investment positions and spent hours verifying and re-verifying that errors had been made. I have not revisited all, but some were corrected. I simply know not to trust their calculations. Again, much of the website is well designed. Except for the system disappearing in times of heavy trading and having to scrutinize accounting to confirm accuracy, my experience has been OK. Decide for yourself how much time you are willing to spend to hold Schwab accountable.

This is my latest interaction with CS web platform. Over the past four years I have nothing but headache dealing with the issue after issue that other investment platform I utilize provide in just few clicks. The latest one was the fact the the platform will not provide consolidated accounts statement. That's asinine! Rather they suggest that I download each account statement individually and collate in .pdf

I wish i had never deposited any money with them. Be very wary. They let you take some very easily but make it as hard as they can to get the rest. If they had respond favorably to my email so a swift resolution can be reached, i would have given them a second chance but really, i've never experienced such an awkward, un-intuitive platform and an odd data-sparce set-up. So Schwab... if you read this.. expecting a nice Ayr'Lp cased filed against you. Ticket number #3071068

Been a customer for ~30 years and always been really good service. However, just got worst service I ever had from an FS company. Trying to wire money(USD) to an international HSBC account I have wired to before. Schwab system wont accept HSBC in Singapore as a receiving bank!! Phoned Schwab Customer Service (who only work on PST timezone) and the lady says shes been working at Schwab for a year and seen this error several times. No idea what the problem is and only advice is to use a different bank to wire to. Or wait and it might start working again in the future. Not going to help or do anything further!!!

RUN FROM CHARLES SCHWAB THE MOST HORRIFIC COMPANY DO NOT TRUST CHARLES SCHWAB. They are the WORST company in the world. They control your money and deliberately create so many problems in a vengeful attempt to sabotage you. Not only will they illegally and secretly go into your account and do whatever they want with your money, they hold your money hostage and steal your money and block you from accessing your account. They made me drive and waste hours to go to a local branch to verify my identity stating my mom was pretending to be me! They said once they verified it was me, my account would be unlocked. When I got to the branch they verified me but said they still couldn’t do anything and my account was locked and escalated for investigation. Previously my parents had POA and full trading authority on my accounts since rhey opened these accounts for me when I was born and it was all gifted to me. Somehow Schwab illegally removed both my dad and mom from POA and full trading authority on my accounts without my consent then sent me a letter saying I requested this but I never did and there is no verbal or written consent from me. They secretly did this on my and my brother’s accounts too. They locked my accounts and even the customer service reps have no access. They are the most horrific and vengeful company this planet has ever seen. And this is after they closed all of my parent’s accounts there. My parents had multi-million dollars invested at Schwab then Schwab made a “business decision” to close all of their accounts so my parents had to transfer all their assets out. Now they are trying to do the same thing to me but they are first stealing my money and preventing any online payments or checks from being paid. I have no access to my accounts and they refuse to release my money holding my money hostage. Schwab’s illegal actions must be exposed. From what I’ve read this is typical of what Schwab does to their loyal clients. DO NOT TRUST SCHWAB WITH YOUR MONEY. GET OUT OF SCHWAB BEFORE THIS HAPPENS TO YOU

This is ridiculous; I have been experiencing constant maintenance downtime with this firm, and their support is terrible, and they are unwilling to assist. I wouldn't recommend them to anyone. I recommend PAIVA. They do pay.