Charles SchwabReviews of schwab.com

I am pretty happy with their service. No commissions on my account. easy to invest. doing what it is meant to do. They could do a bit better with the user experience but that wouldn't stop me from having my investments there.

The agents at Charles Schwab have always been professional and helpful, but my most recently-assigned Financial Consultant/VP is not. He makes remarks - even in email - that he would never make to a guy. He tells me that everything I've learned from the agents at the main number is incorrect; makes up stories to hide fault; writes to me in all caps, etc. Adversarial, patronizing, misogynistic. And when I called him on it, no apology was offered.

THE WORST BROKERAGE IN THE WORLD. I loved TD but Charles Schaub is an absolute joke. I now see why the reviews are SO HORRIBLE. STAY FAR AWAY

Also want to add they don't take feedback. RUDE! Original post: On the website you can only see the day change $ or day change % but not at the same time! Same with gain (even more important). Can't see both at the same time. We need to see them both at the same time! There is plenty of room to see both. Whoever designed that part is not an investor. FIX IT!!!! I want to add that you CAN see these items on the app. But not the website. SO LEAVE THE APP ALONE AND CHANGE THE WEBSITE!

Transphobia kept me from closing on my house. I transgendered male, called in to ask for a form so I could close on my new home. The person on the other line felt that my female sounding voice meant I was not the person, despite knowing and having all the proper information. He said my account was locked and he would call back. I then went on my account again and tried asking chat and they said it was also locked. So, I called again and all I need was a form, simple form saying that I withdrew money to use as a downpayment in my new home and they kept saying they could not access my account, but saw on the account they could not access that someone would reach out. But my account was locked. Finally asked my Cis Male best friend to call and ask for the form to be uploaded, because without it I could not close on my new home. Funny, he got the form and all was good, because he had a male sounding voice.

Of all the brokerage firms I've tried, Schwab has the best customer service support. They always answer the phone immediately and stay on with you until the issue is solved or questions answered.

They hire thin skinned clowns who don't have a clue or any compassion for the customers that pay their salary. A simple phone call request to unlock my debit card that I locked via the portal the day before, turned into 8 separate phone calls each requiring me to play the 20 questions game. By the end of the day, the low life bottom feeders they pay peanuts to provide phone support never unlocked my debit card, but they managed to block my ability to login to my brokerage account out of spite. Granted the brokerage portal access has nothing to do with my debit card operated by separate banking department. I'm the customer that had the problem with their service and they caught the attitude. They started giving one liner mandates saying I now have to go to a branch to verify, and they knew it was a Saturday. So all Saturday and Sunday, I have no access to the majority of my money and stocks, talk about unnecessary anxiety. I will file multiple complaints and leave reviews on every review site I can find. On Monday all assets will be transferred to their competitors. More regulation or cyber-trucks is needed for sure.

I love Schwab. I've had accounts with them for 20 years. Their customer service is exemplary. The solve every issue. My absolute FAVORITE financial partner.