SCHUTZReviews of schutz-shoes.com

This place sucks. I never received my order and they said don’t worry it’s still coming. Then one day I got a refund. No explanation and no boots.

Beware that you cannot exchange more than once, even if it’s within the original purchase 14 day window! They do not disclose this rule in the online exchange process and only have it outlined on their main returns page in the hopes customers don’t read it. Now I’m stuck with a pair of shoes I don’t want. I will never shop this brand again! Terrible!

J’ai fait une commande et malheureusement les chaussures ne me vont pas , j’essaie désespérément de les retourner mais leur lien pour recevoir l’étiquette de retour ne fonctionne pas , j’ai envoyé des mails et je n’ai toujours pas de réponse. Or je n’ai que 14 jours pour retourner les chaussures

Absolutely awful experience. I asked for a RETURN, waited 2 days, and got a reply telling me I’m “ineligible for an exchange” — something I never even asked for. Nobody read my email. Still no resolution. Beyond disappointed, @schutz. Never buying from you again.

Very disappointing experience.Unfortunately, the outcome reflects a completely inflexible and customer-unfriendly approach. The core issue was not simply the “Final Sale” policy itself, but how poorly it was disclosed. Important purchase restrictions like this should be clearly and prominently visible at checkout — not hidden behind dropdowns that can easily be missed. This creates a misleading shopping experience. Despite explaining that the item is completely unusable due to sizing and offering to pay for return shipping, no effort was made to provide any reasonable solution — not even store credit or a one-time exception. As a customer, this leaves you with zero protection and no support, even when the issue is clearly explained in good faith. I liked the brand before, but after this experience, I will not be purchasing from SCHUTZ again. I will also be sharing this experience publicly to help others avoid the same situation.

I purchased a pair of shoes online. They did not fit so I exchanged them for a smaller size. Sadly, the smaller size was still too wide. It’s not listed anywhere in the return center or under the return policy section in the website that exchanges are final sale. It’s ONLY listed that exchanges are final sale under the “online order” section in FAQ. I called to discuss about even returning the shoes for the store credit and was told this would be escalated only to receive a very impersonal email that my request was declined. Horrible customer service and misleading website. It also took 2 days of calling and several days of waiting for an email to even get a response. Do NOT purchase from here.

Schutz cancelled my order . I ordered boots on a weekend last pair . Reached to customer service via email no response, called to see what’s what . I explained to gentleman I was going out of town and was trying to get a change of address or delayed to ship . Schutz cancelled my order and it was the last item in stock . Why not ask a person before canceling a purchase I let my family know to watch out for the purchase and it would’ve been fine to ship .

had a very disappointing experience with Schultz Shoes. The customer service was extremely unhelpful and lacked any effort to resolve my issue. I purchased a pair of shoes that unfortunately did not fit, and when I reached out for an exchange, they refused to assist. As a result, I was left with a product I couldn’t use and lost my money. This experience felt unfair and unprofessional, and it raises concerns about the company’s customer care and policies. I would not recommend Schultz Shoes based on my experience.