SCHUTZReviews of schutz-shoes.com

I have contacted the company at least 3 x's about the return of a shoe. No response. I don't have the order #, but did send the the #'s for PO and Pick Tkt. This is NOT what I call customer service.

Darius was very arrogant and displayed no customer service...even had his facts about pricing etc wrong. I already had these shoes which I bought from a reputable department store. The heels were covered in suede like the top of the shoe. I brown ones i just received had shiny plastic heels....not the same as the black slides I had with exactly the same name. And then he gave an exaggerated price to explain why my shoes were 50% discounted from the "retail price of $148" which made me ineligible for the return or exchange. I paid $130 for the black ones with suede heels.....So wrong.....

I will never purchase again from Schutz. The customer service has been horrible and I ended up filling a dispute against my purchase with my credit card company. I tried to chat their customer service and it was always down. I’ve left voice mails with no call back. I’ve sent emails - and would get a response almost a week later. I would reply within 30 minutes of their response and again a week later they would respond.

Not helpful and I received my shoes which runs small and, I could not change it a second time as per their policy. so I am stuck with a shoes that I can't use. I will never shop there again.

If I could give zero stars, I would. SCHUTZ has some of the worst customer service I’ve ever experienced. I received a defective pair of shoes that I couldn’t even wear. I contacted them within the return window and was told I’d receive a return label. That never happened. After multiple follow-ups, they completely dropped the ball and then turned around and denied my return altogether. So let me get this straight—you sell a defective product, fail to provide the promised return label, ignore multiple attempts to fix the issue, and then refuse to take responsibility? That’s unacceptable. I’ve spent money with this brand for years, and this is how they treat loyal customers. Poor quality, worse service, and zero accountability. I’m done with SCHUTZ for good.

Their customer service is horrible their boots are terrible. I ordered a size 7 I got their size 7 was 2 inches too big. They won’t let me return I tried they are making me take another pair in exchange. Please do not do business with this un-reputable company Quality is crap.

I ordered several pairs of boots from this company, and I love the quality and style. Unfortunately, one pair was too big, and I couldn't wear them. The company would not refund or credit my purchase. So, I'm stuck with a pair of boots that I can't wear. At least with a store credit, I could purchase another pair, and they would have the opportunity to sell the returned merchandise. Oh no, it's store policy that they do not make exceptions even if it's a couple of days after the 30-day mark. It was sixty days or ninety days. Not even store credit, just terrible

I paid a fortune for the Enola Sporty Sandals because it’s described as leather. The front of the sandals ( both) have cracked after 2 summers of use. I contacted Schutz and provided them with my receipt and order from Revolve but Lisa from Schutz is telling me that they are unable to assist me because I bought my sandals from an authorized retailer. Make it make sense! Don’t buy their overpriced shoes.