SCHUTZReviews of schutz-shoes.com

Bullshit , untrustworthy and scamming customers all customers. My order claims to be delivered in Florida. My shipping address is CA. I have never been to Florida and have no desire to visit. Why was my package delivered in Florida. I’m unable to get a refund or the item reshipped to my correct address. Companies do not care about repeated customers. Just a dollar at the moment. Awful customer service and company

Most frustrating company I have ever ordered from. Terrible customer service, poor communication, impossible to talk to anyone and zero common sense. They made error on a return and cannot understand their error. Shipping times are way off and returns are a big hassle. Do not buy from the website!!

Every time I requested assistance with a return, exchange, or refund, I received excellent service, both by phone and email, with great care and attention to the customer. Thank you very much.

My husband bought boots for my birthday, they were supposed to be delivered on my birthday. They were instead changed to a few days later, then when they werent recieved that day, i went to check tracking and it said that the 'address was deserted' and had to be returned!! WHAT?! we are always home and if not, companies leave deliveries by door. So calling the company they cannot even locate my delivery or return and said they will look into it?! Mind you this is a $300 order!

They don’t even deserve a star but I had no option to select that. If you like the style of the shoe purchase only if you know it will fit you because the return/ exchange process is a nightmare. Customer service is the worse I ever experienced and I buy online a lot. My first experience with them was last year when I had to return an item due to the fact it was too big( boots sizes seemed to be way off, like 1 size too big); initially I wanted to exchange for a smaller size which I initiated but the pair I received was still too big and at that point the size I needed was out of stock so I asked for a refund. Refund was eventually approved but my money was refunded only when I contacted them after a month. This year I bought another pair of boots from them ( obviously I ignored my last year experience because I really liked the boots), I bought them half size smaller than I usually wear to begin with , but again they were too big. I really liked them so I wanted to exchange for a smaller one which at the time I initiated the exchange was in stock but because I didn’t receive anything from them after a week I called them to find out that my exchange was not approved ( didn’t receive anything from them saying that) due to the fact that apparently when I started the exchange process I wrote there that the boots are worn ( why in the world I would do that, they were exactly the way I received them, NEW, I started the exchange process right after I received them). Long story short, they made me sent pictures to demonstrate the shoes are new. The duration of verifying process was more than a week and of course by the time they approved the exchange the size I needed was out of stock so they offered me me a store credit. They even had the nerve to say that they are doing me a favor giving me a store credit because I was not entitled to ( even though my purchase qualified for an exchange at the price I purchased the item). So at the end of the this process I was so fed up that I didn’t even return the boots, it’s a $200 loss for me but I will never again buy anything from them again!

Let me tell you something. When everything goes according to plan customer service looks good because everyone followed the rules so to speak. Kinda like being a star batter when the ball is thrown right over the middle of the plate. The real test is how the batter handles an inside breaking curve ball. That is what Schutz did for me. They handled an inside breaking ball. They went out of their way to help me with a purchase my wife made. We gave them a difficult pitch and they stepped up. The true test of great customer service!

I ordered a pair of shoes a month ago, and unfortunately the size was too large. I contacted the company immediately after receiving them, and I was told an exchange would not be a problem. They provided a return label, and I shipped the shoes back the very next day. It has now been weeks, and I have not received an exchange, a refund, or any update. The purchase was made through Affirm, and I am still being charged despite returning the item. The company has also failed to notify Affirm that the return was processed. Customer service has been extremely unhelpful and unresponsive. This experience has been very disappointing and frustrating.

★★★☆☆ (3/5 Stars) It took almost three months, but I finally did receive a replacement pair of sneakers that fit correctly, and I didn’t have to pay any additional money. (over the additional money I recently had to pay.)I truly appreciate that SCHUTZ ultimately made things right, and I do like the shoes. However, the process was far more difficult than it should have been. These were originally a gift, and not only did I have to deal with the replacement process, but the person who gifted them to me also had to be involved extensively. It was extremely hard to get in contact with anyone, and it took weeks just to receive an initial response. While I’m grateful it was resolved in the end, the amount of effort required was frustrating, and because of that experience, I won’t be shopping here again.