SCHUTZDefined by a confident, bold, and purpose-driven attitude, Schutz shoes lead the conversation, delivering fashion at your feet, one head-turning pair at a time.
SCHUTZ (schutz-shoes.com) has 173 customer reviews on Five Star Index, with an average rating of 1.4 out of 5.
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Clothing & Underwear · Yonkers, New York
Excellent
Clothing & Underwear · New York, New York
Excellent
Clothing & Underwear · Pennellville, New York
Excellent
Clothing & Underwear · Ozone Park, New York
Excellent
Showing 14 reviews with 5 stars · Clear filters
Nicole L.
Customer service went out of their way to refund a glitch when checking out so that I still received my 30% discount. They were personal and had wonderful communication- and I love my shoes!! Thanks again!!!
Rayanne S.
I wrote a bad review, but they got my problem solved via instagram. So, gladly I’m here to make another review to make them with higher evaluation.
Elvisa
I recive my order wery fast and the shoes are perfect. Good first expiriance and i will order again, for sure. Thank you
Michele D.
Every time I requested assistance with a return, exchange, or refund, I received excellent service, both by phone and email, with great care and attention to the customer. Thank you very much.
Dannyboy
Let me tell you something. When everything goes according to plan customer service looks good because everyone followed the rules so to speak. Kinda like being a star batter when the ball is thrown right over the middle of the plate. The real test is how the batter handles an inside breaking curve ball. That is what Schutz did for me. They handled an inside breaking ball. They went out of their way to help me with a purchase my wife made. We gave them a difficult pitch and they stepped up. The true test of great customer service!
Matheus Guterres de F.
I always buy my girlfriend sandals from Schutz because she thinks they're cute, and I really have to agree, they fit her really well. I've had a little trouble with sizing here and there when I order, but their customer service is great to deal with. They never make it a headache to sort out an exchange. Definitely recommend it if you want to make your girlfriend happy.
Anna
I loved my shoes and the customer support was top tier! Love it!!
Response from SCHUTZFeb 4, 2026
We’re so happy to hear you loved your shoes and had a great experience with our Customer Care. Thank you for your kind words, Anna!
Urvashi D.
After initially having a difficult experience dealing with their customer service, Ana Reis, their supervisor stepped in. She helped resolve my issue to full satisfaction. I was offered the refund, we clarified the charges and other than the shipping cost, everything was refunded as agreed. It took a lot of back and forth but we finally got there. The company tried hard to make sure I was satisfied and sent follow ups to ensure everything was correctly processed. Thank you Schutz.
Response from SCHUTZFeb 4, 2026
Thank you so much for taking the time to share your experience with us. We’re truly sorry that things didn’t start off smoothly, but we’re very happy we were able to step in and make things right for you. It means a lot to hear that you felt supported and satisfied with the final resolution, your trust and patience throughout the process are greatly appreciated. We always strive to ensure every customer feels cared for, and your feedback helps us keep improving. Thank you again for your kindness and for choosing SCHUTZ. We’re always here for you!