SCHUTZReviews of schutz-shoes.com

Do not buy from this company. The return policy is terrible. I made a purchase and had to exchange for a different size. Once I received, I could tell immediately the new size would not work either and they would have been painful to wear. Once you do an exchange, you can no longer return. I find this to be unacceptable when the shoes simply do not fit. Shop elsewhere that will provide better customer service.

I wrote a bad review, but they got my problem solved via instagram. So, gladly I’m here to make another review to make them with higher evaluation.

Fiz uma compra com a vendedora Yara na unidade do Iguatemi Shopping de Brasília. Ela colocou na minha sacola o número erro. Fui à loja para trocar e foi o PIOR ATENDIMENTO que já recebi. Voltei à loja para resolver um problema causado pela própria vendedora, que além de não tentar resolver, em nenhum momento houve um pedido de desculpas pelo erro. Pelo contrário, fui atendida com frieza, falta de empatia e desrespeito. Enquanto eu explicava a situação, a vendedora simplesmente virou as costas para fazer outra atividade. Esperava da Schütz um atendimento compatível com a qualidade da marca e preços dos produtos. mas saí extremamente decepcionada.

I am so disappointed with this company. I purchased a pair of shoes, not on sale but at whole price. The website stated that for whatever reason you're not satisfied, you can return for a refund. I was not satisfied, and I tried to return the shoes for a refund, but was not given that option my only option was store credit. I did not like any other shoes they had so I had to buy shoes that I wasn't particularly fond of but purchased anyway. The shoes that I got were uncomfortable and cheap looking totally disappointed, but I am stuck with them because I bought them on sale and was told by the site that shoes on sale are not refundable Stay away from this company people they're not honest and the shoes are overpriced, uncomfortable, and cheap looking. Not worth the money .

If I could give this company 0 stars I would. Horrible customer service. I had to open a dispute with how I paid in order to get a refund for an order I never received. Talked to customer service multiple times, e mailed. They are horrible. Do not order from here!!

Terrible international return policy. I will never purchase from this company again. Made me jump through hoops for my return. It was a terrible process

I was my first purchase and I was provided a coupon code. Said coupon code lowered the price too much and the item is not eligible for an exchange, not a return but an exchange. This company hates its customers.

I recive my order wery fast and the shoes are perfect. Good first expiriance and i will order again, for sure. Thank you