Nick made the experience worthwhile. He answered all my questions and was more than patient with me> Not only did it result in a sale, but I will definitely be purchasing a Humminbird fish locator from him shortly. Can't say enough.
Response from ScheelsJul 17, 2023
Thank you for your review. SCHEELS prioritize customer service and having experts in our stores for our products. We are glad to hear Nick was able to help you! Would you be able to email us to [email protected] and let us know which store location this was in so Nick can be recognized? Thank you for your feedback and we look forward to your next visit!
KI
Kimber
Jack in the shoe department was the…
Jack in the shoe department was the best when I came in TWICE for shoes. I had to return the first pair and then low and behold Jack was there again the next day! He was so kind and just a great guy.... give him a raise!! 👏
Response from ScheelsJul 17, 2023
Thank you for your kind words - we are so excited to hear about your experience in our store! Would you be able to email us to [email protected] and let us know which store location this was in so Jack can be recognized? We appreciate your time! Thank you for shopping with us - we look forward to your next visit!
JS
Joe S.
WELL WE BOUGHT LEAD HEAD JIGS
WELL WE BOUGHT LEAD HEAD JIGS
FORT PECK MT USE FOR PIKE
WELL WE LOST 4 REALLY NICE PIKE
THESE CHEAP VERY CHEAP JIGS
THE HOOKS BENT OUT STRAIGHT
YEAH...WE LOST ALL THOSE PIKE
DO NOT BUY CHEAP CJINEESE JIGS
FROM SCHEELS
Response from ScheelsJul 17, 2023
Thank you for your review Joe. I apologize for the situation with the jigs - but we want to try and make things right! If you are able to email us at [email protected] and let us know if you bought in the store or online, we would be happy to look into this further! Please put 'attn: Bailey' in the subject line. Thank you for your review!
WH
William H. G.
E Bikes
We are keeping back into biking with e bikes. While they came with lights, the back red on is not rob right. Checking Scheels in Appleton, WI, web site, I locator red flashing lights with batteries that clip on to the bike bag on the back rack. Ordering was easy with reasonable shipping charge and delivery was in a couple of days. Very impressed!
MC
Michael C.
Great friendly staff and service
Great friendly staff and service
LW
Lauren W.
Very pleased with the customer service…
Very pleased with the customer service and all over presentation of the new location! Glad to have one in town now!
TG
Tara G.
I purchased a pair of Kut from the…
I purchased a pair of Kut from the cloth shorts from here and they came SUPER FAST DELIVERY and wrapped nicely. Love this place. If I could give them a 10 star rating, I would.
SJ
SJ
Great store employees in person, terrible credit card customer service
Note: This is not reflective of the store, since all the people who work at scheel's (at least that I've seen) in person are actually super legit.
My review is to address their credit card customer service: I was calling to request a reprocess of a dispute. the person who picked up my call, her name: Missy, was constantly giving attitude and cutting me off while I was speaking. Super stressful and then she put me on hold to transfer me to the fraud department without saying anything. highly highly highly recommend NO ONE get a scheel's credit card: their program sucks and it's not worth. Scheel's does have some good things to sell but it is really not worth getting a credit card from scheels. Their prices for everything are marked up through the roof so it's not worth getting a credit card that has a terrible rewards program and a store that you won't go to most of the time to buy things from.
Not to mention, if you ever do happen to get scammed or become a victim of fraud, they're TERRIBLE with making sure that the victim is on the winning side. all in all, go to them to buy a firearm once every blue moon, but DO NOT EVER get a credit card with them.
UPDATE:
I thought things could not get worse with these guys but unfortunately I was wrong.
I ended up just taking the fall and paying the final payment that I had left this account. However, Scheel's double charged me and they STILL haven't paid me back. Seriously, what in the actual freaking hell Scheels. You guys as a store might be decent, but your credit card customer service/banking partners are literally from hell. Every time I have called them, they always give me attitude. Like seriously, this is enough to make me never want to go to Scheel's again. Scheel's find better partners or you're going to find people like me who make it their goal to make sure people don't go here.
Response from ScheelsJun 14, 2023
Thank you for your review - I apologize for the situation at hand. We take customer feedback very seriously. This message has been forwarded on to appropriate leadership for review.
We do not have your direct contact info from this review, so if you would like us to escalate any part of your case further with the bank, please feel free to email us to [email protected] and put attn: Bailey in the subject line. I'd be happy to take those next steps if that is the direction you would like to go. Thank you again for your review!