ScentBox, Inc.Reviews of scentbox.com

I love my first months fragrance, that I decided to upgrade. Order came quick and before delivery time. I can't wait to try the future scents in the coming months.

I’ve had 4 ScentBox deliveries so far and I love each scent that I received. I am big on presentation and I the love box, atomizer and package that it comes with. The subscription is a great way to try out fragrances. I particularly like the wide range of fragrances to choose from. I live in Canada so I was bit worried about the shipping but I haven’t had a single issue yet.

I’ve only received my first month fragrance and should be receiving my second months batch next week. I liked my first fragrance so much upgraded to the premium tier and upgraded to get to fragrances a month. I received my first fragrance like a week after I subscribed. Only problem I’ve had was when I ordered a full size bottle and I waited 2 weeks and never received it. I called and told them and the next day they issued me a full refund. I’m about to be in my second month, but I’m overall happy with my experience.

I have paid 3 months subscription already and have only received the 1st month's. I paid the 3rd month subsctription 10 days ago and haven't received the 2nd's month yet. According to the truck number they gave me I suposed to receive it yesterday, but obviously I haven't. The customer support is very poor, takes hours to reply and it looks like the answer comes from an automated AI reply without provide serious solution. The product is good when you are luck enough to get it. Definetly wouldn't recommend it.

US based customer. Great service, they stick to dates. Great shipping. Website is a little unintuitive. Scents are great but smell weak. Overall good and am ordering again!

I signed up last month for the standard plan costing £12.24 only to be charged more this month. When I asked why this is I was told it is because scent box operate from america and therefore can’t account for exchange rates and my subscription price will vary month to month. I think it is highly disingenuous to advertise a UK website/branch and not have a clear disclaimer or to not have fixed prices. The nature of a subscription is that the price is the same every month.I would also like to add that the reply rate of their customer service email is very slow due to the time difference and again when advertising as a UK branch there should be a UK customer service desk. Their delivery to the UK takes up to 15 days despite advertising themselves as having a UK branch. I am debating cancelling my subscription. Overall I wanted to love it but am feeling quite disheartened as their website is very misleading.

Really happy with the service. Lookforward to my next one. Got a lovely e.mail from the owners saying welcome Sent e.mail back and recieved one back. So very impressed.

My first fragrance was park royal.. and omg it was Amazing, I used it up before my 30 days, with that being said I need the big bottle, I can not wait to see what I get next.