ScentBox, Inc.Reviews of scentbox.com

Backwards company. No response on social media when I tried to use a coupon for Mother’s Day which resulted in me not getting the present for my mother. As well, I paid for the 3 scents and the calendar options were very confusing - I added 3 to the first calendar because that makes the most sense. The other calendars from the naked eye would appear to be for future shipments. They sent me two horrible and cheap scents instead of the 3 I chose. If my selections are missing and it’s my first time ordering, don’t send me anything or send an email correcting it. Because I’m in Canada, I am unable to exchange the item unless I pay for the shipping which will cost more than i paid for the product, and they refuse to give a refund. They really need to make their website more user friendly. I’m plan to do a chargeback through my bank.

I want to start by saying I’m very new to the scent box world. However, I was having issues (ended up being my bank) and the staff and owners at scent box were on top of it! Within a few hours I had suggestions on how to try and rectify the problem and a follow up email to let me know the problem was resolved and my shipment will be on time! Most companies would have considered the issue over and not have reached back out, unprompted! This company cares about their customers and in today’s world that enough to make me stay.

Backstory: started an exchange because I didn’t care for one of the scents I received. I placed the package in a USPS drop box the same day my return label was created. It has been over two weeks and the USPS still has not scanned my label. Obviously this is not Scentbox’s fault. I received an email from Scentbox saying that I still had not returned my item and the label needed to be used within 5 days or it would expire. I respond because I am concerned with it being over that period. I asked if I would have a problem with my return on their end since it has been over the label expiration period. The response I got was a rep rudely saying that I would get my exchange item once the original is returned. Since that didn’t answer my question (her response was obvious… why wouldn’t I know that?) I asked if USPS would have an issue with my label since they are saying it’s expires. The woman tells me to ask USPS. HUH?! SCENTBOX is telling me that the label expires in 5 days, not USPS, so why in the world would I call them about a package that they haven’t scanned yet asking if the label expires? The customer service I have experienced is subpar to say the very least. I had already made my choice to restart my premium service with Scentbox as opposed to Scentbird but I’ve changed my mind. Thanks for such a great experience Tracy. I hope I’m selected for a survey.

This is the best Place to buy fragrances. I would recommend Sent box to anyone looking for authentic perfumes. Long lasting and good smelling perfumes.

I wanted to love scentbox. But due to a lack of transparency and poor customer service. Claiming they have products they don’t have, generating shipping labels for items they haven’t shipped and claiming it will be a short time before they have a product when really they have no clue was to much for a budding relationship I cancelled my subscription and asked for a refund which they don’t want to give I was forced to take the issue to my bank. This could have been great if it actually worked as advertised. At this rate they have had my money for over a month and have not shipped anything. I’m going to take my money and try Royalty Scents instead. Hopefully they will provide a better experience with a larger amount of premium designer scents. Bye bye Scent box you played yourselves.

I love everything about sent box. Everyone need to try their fragrance and it's affordable.

The whole idea of picking a scent monthly to try and the option of buying a bottle of something you really like is such neat idea and even better, if you don’t care for the scent there are free exchanges. Aside of how it all works, I have to say the customer service is spot on! I had an issue recently, so I reached out via email and received a response rather quickly. AND I must say, the way it was handled….. SUPERB!!! Was told it would be handled in 7-10 days, issue was actually handled in 1day. ONE ! I would tell anyone to just try Scent Box If it’s not for you, you’re not locked in to anything.

I love everything about scentbox.