ScentBox, Inc.Reviews of scentbox.com

Absolutely terrible customer service! I had an issue with my first order and their customer service was abysmal.

I paid for my first box on 8th Jan. I selected the top tier Platinum 3 fragrance option. The most expensive subscription. I waited for 2 weeks until the day of shipment (21st). nothing was shipped so i queried with scentbox. All 3 of my fragrances were out of stock. I asked to substitute for the next 3 fragrances on my list and was told, sure thats fine. 5 days later i had an email saying the next 3 fragrances were also out of stock. I have been chasing a refund for the past 2 weeks and have been told that they dont refund. Feels like a scam, they havent shipped me anything, seems they are UNABLE to ship me anything and refusing to refund. Probably the worst customer service experience of my life. I really would not recomend using Scentbox, you wont receive any fragrances and wont get a refund. I have needed to issue a chargeback with my credit card company due to the obvious fraud I have experienced. EDIT After many more emails they have decided to "refund" my shipping charge ($4 USD) but they have applied it to my scent bucks balance meaning I get a $4 discount if i ever order a full bottle from them. Why on earth Would i ever consider ordering a full bottle from these jokers. Absolute bunch of idiots, I have not had one apology from them.

I’ve read a few reviews saying they have had this same issue so I’m glad I cancelled. I just started my subscription early this month, it was supposed to be sent on the 14th and I got an email on the 17th I think saying supply issue and delay in shipment. Kept saying shipping label created and waiting for package at the post office. Messaged them and emailed them multiple times. Finally gave up and cancelled it on February 1st. Still have yet to receive that shipment but it’s whatever…

charged me and didn’t send me my order. refused to refund my £26 basically fraud phone number doesn’t work emails online is like talking to a robot. lacks all common sense

What a joke got a perfume subscription for Christmas. No perfume !!!! . Been waiting 25 days for delivery. I guess its a scam . They do not refund . Unless you have money to waste do not subscribe.

Do not trust this company! The first couple of deliveries were fine and on time. I changed to the most expensive subscription over Christmas. They took the money but have not delivered my order. They sent an email saying it would be delayed by 5 days; that was 20 days ago. I have emailed, used their online contact form, and called but have never received a response. Clearly, they have some supply chain issues, but rather than face the problem, they are burying their head in the sand. I tried to remove my card details from their site so that I wouldn't be charged again, but they have locked that feature. The only thing I can think is they are in financial difficulty. Do not subscribe!!!! UPDATE: I have now received a refund and they also sent out the missing delivery. However, I have still cancelled my subscription as getting a response from customer service takes far too long and they did not communicate about why and how long it would take to get my order. In the end, my order was 1 month late, and the only information I was told was it would be 5 days late.

I'm sooo disappointed in writing this review because I have been a Scentbox customer for 62 shipments! Yes, that's over 5 years. It wasn't until recently that I've been having issues with my order that made me cancel my longstanding subscription. I'm not sure if there's been a change behind the scenes but the customer service has gone down quite a bit. When making a complaint, they are very nonchalant and offer no help. I've had a delay in shipping due to supply issues" for the last 4 shipments and this last one that I'm currently still waiting for made me cancel my subscription and write this review. A shipping label was created on 01/09/2025 but I received an email on 01/14 that they were again having supply issues and that my shipment was delayed 4-5 business days. Well, today is 01/28 and the tracking no. from 01/09 has yet to be updated. I've emailed 3 times at this point, even expressing that I planned to cancel my over 5-year subscription and to that I was told "Unfortunately, we do not offer refunds on our monthly subscriptions. You will still receive your January shipment. Once you receive the shipping confirmation you will need to allow 7-10 business days, excluding holidays and weekends, for the parcel to arrive." They don't even acknowledge their wrongdoing, not even an apology. So I immediately cancelled my subscription. It's clear disregard of paying customer's complaints. So back to ScentBird I go.

Deceitful business. No customer care. I had a pause on the account for 12 months. Within 2 days it unpausing, I received a new credit card charge. I contacted customer service before they could ship a new perfume. They denied any refund or re-pause, and a couple days later, shipped out the product anyways. They do NOT care about the customer.